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Deanna L Clark

My Mom was in Senior Care ( Hospice)...I cannot say enough great things about The McCauley Staff...my Dad was there over 12 years ago and my family was very satisfied...I then remembered the services offered and Insisted for my Mom to be there as well...from the administration to the Nurses..clergy..and Clinical staff...the treatment my mom received was superb ..I can't thank you enough for making my mom comfortable during the few days she was there before her passing..I thank you all, including the person who braided her hair and kept her clean...I thank you..I thank you ..I thank you a million times for the fantastic treatment you gave my family..she is no longer here...so I'm speaking on her behalf and for my family....McCauley is definitely the place to be when you need rehab, Senior Care or hospice....Blessings to you all.🙏.........Deanna Clark, (My Son) DeJuan Laguerre and my brother Lonzo Sims Jr

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Chuck Broncato

My,father was transferred from kenmore mercy last friday-7th 11 hours later he had passed away.the call i received letting me know my father passed was we found your father on the floor without his gown on he was weak and put on oxygen and morphine no one called me as his health care proxy to notify me of this.his gown untied itself and just flew off by itself.i never got called to let me know his clothes & wallet was there i had to call them to find out.this is not a real hospice run facility at all it's connected to kenmore mercy hospital and has a wing for hospice patients Do Not put your family here avoid this place at all costs

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patricia Gallisdorfer

It's been an excellent place for my husband, at the Rehab part of the Facility. Everyone has been Very Caring, Nice, Pleasant, Very Knowledgeable, and Thorough. I strongly recommend McAuley Residence for Any of Your Rehab needs! Sincerely, Patricia Gallisdorfer

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Annette Panek

My father was sent to McAuley for rehab. The first shift staff was very good. However, the staff on the second and third shifts were very slow to respond when needed. The aides were playing on their cell phones instead of finding out what type of help was required. Equipment used to transport patients was not sanitized between uses. Juice spilled on the floor was not cleaned up. My father was there for only two days and developed aspiration pneumonia and sepsis. He died a week later. If your loved one is not ambulatory, do not send them here!

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Chloe OBannion

I’m writing this review months after my father was discharged from his care here, and I feel it’s important to share my experience. If you have any other options, DO NOT send your loved ones to this facility. I chose this place because my father had previously been here after a knee replacement, but I will never consider it again. The entire experience caused more stress than I could have ever imagined. When my father was admitted, he was diagnosed with sepsis, but the staff didn’t even know he had it, despite the fact that he was transferred directly from the hospital. I was told multiple times by nursing staff that it was unlikely my father would ever return to normal. This almost led to me having to put his items in storage, and I had to listen to my father cry about losing his life as he knew it. Fortunately, I took matters into my own hands, doing research online, which made me realize that his symptoms were consistent with sepsis. Without that, I’m not sure where we would be. There were numerous times I walked in to find blood dripping down my father's leg because his socks were too tight, and he couldn’t feel his legs. He also fell out of bed multiple times and had to sleep in the lobby so the staff could "keep an eye on him." I was repeatedly told someone was with him during moments of confusion, but then I’d receive calls stating that he had fallen again. It’s hard to understand how that happens when someone is supposed to be watching him. Unfortunately, the staff was often distracted, either on the phone or struggling physically to perform their duties, which makes me question their ability to properly care for the residents. There were even instances when my father fell, and I wasn’t notified because they claimed "my grandfather" was there with him—only to later discover it was one of my dad’s friends. Regardless, I should’ve been contacted. And yes, I did voice my concerns. I made countless calls and attended multiple meetings, many of which almost cost me my job. Despite assurances that they would accommodate my schedule, I’d show up and the meeting would be completely unorganized or forgotten. If I hadn’t been my father’s advocate, no one else would have been. That’s supposed to be the job of the social workers, but instead of supporting me, they tried to push me to find a nursing home for my father to get him out of there. Thankfully, my father made a full recovery and returned home to his apartment, but the trauma from this experience is something I will never forget. I understand staffing can be difficult and overwork is common in this field, but if this job isn’t right for you, it’s time to consider something else. The staff needs better support to provide proper care for residents and their families. In many cases, you are the only support a family has, and the "support" provided here was appalling, and honestly, shameful. These are human beings, and they deserve to be treated with dignity and respect. We, the families, have no choice but to trust you with our loved ones, and after what I witnessed for months, I would never, ever recommend this facility to anyone.