MERCY HOSPITAL SKILLED NURSING FACILITY is a Medicare-certified nursing home located in LACKAWANNA, NY. CMS overall rating: 5 out of 5 stars. Google rating: 4.4 out of 5 from 10 reviews. Accepts both Medicare and Medicaid.

MERCY HOSPITAL SKILLED NURSING FACILITY

lackawanna, NYMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Non profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

55 MELROY AVENUE

LACKAWANNA, NY

Erie County

Service Area

This nursing home is located in Erie County and serves residents in the NY area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 5.0 / Industry Avg: 3.0

βœ“ Above average

Health Inspection RatingFacility: 4.0 / Industry Avg: 3.0

βœ“ Above average

Staffing RatingFacility: 4.0 / Industry Avg: 3.0

βœ“ Above average

RN Hours per Resident DayFacility: 0.58 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 4.70 / Industry Avg: 2.5

βœ“ Above average (higher is better)

RN Turnover RateFacility: 35.7% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 45.1% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.4
10 reviews
Jane Flanigan

Jane Flanigan

The entire staff of nurses, floor staff and aids at OLV were amazing to our mother in her last days. They were warm, incredibly responsive and treated us as family. The smaller setting of a community on each floor created a welcoming and familiar home for the short time she was there. Thanks to all of you!

Verified Google review
Stephanie Foreman

Stephanie Foreman

Love activities that they have at the facility and the staff is absolutely amazing

Verified Google review
Linda Martin

Linda Martin

We were blessed to be able to care for our mom at home until she was 88. We were able to achieve this through enrollment in the PACE program when she was 84. Our mom thrived here! She enjoyed the activities, was comfortable with the staff and had wonderful dedicated nurse practitioners, nurses, and aides who grew close to her. We gathered with our family to say our final goodbyes this past July. This group of caregivers cried with us. They were like family! We were blessed and grateful that mom transitioned very peacefully. Whenever we had questions or concerns, they were addressed. Our hearts were heavy when mom had fallen and we could no longer keep her home, but through OLV and the Mercy Nursing Facility, we were given another year-and-a-half with our mom! God bless all of these professional dedicated caregivers for this gift to us! We remain sincerely and humbly grateful!

Verified Google review
Dawn M Annillo

Dawn M Annillo

This place is wonderful! Not sure why the other reviews were so negative. My partner's mother is extremely happy there and feels very secure. She was at Amber Leigh in Williamsville for almost 2 years and was extremely unhappy there. Her physical and mental faculties deteriorated rapidly while there but have rebounded nicely since coming to OLV. She will be 94 yrs old this year and is as ornery as ever. We love her. Just relieved that she's being taken care of so well and is in a place that makes her happy.

Verified Google review
Kelby Barnes

Kelby Barnes

Awful prison for the elderly yuck!

Verified Google review

Reviews from Google Places for MERCY HOSPITAL SKILLED NURSING FACILITY. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • β€’ Admission process and requirements
  • β€’ Insurance coverage and costs
  • β€’ Available amenities and activities
  • β€’ Staff qualifications and experience
  • β€’ Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.