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Kathy

The building itself is old but very unique. Almost everyone I came in contact seemed very friendly at first.. One employee went out of his way to assist me. We weren't sure where we were going, so he stopped what he was doing and walked us to our destination. At first I felt the patents were well cared for, but the longer my loved one was there, the more I saw this wasn't so. We had to keep after most staff to care for our loved one. On more than one occasion we had to request staff to change the trach as for it was totally filthy! We had to tell staff to suction out her breathing tubes. Her O2 would drop down and heart rate would go sky high, we'd hear the gurgling of all the mucus in her airway. Most staff would still take their time responding. My loved one kept developing pneumonia and have to be transported to local hospital just to be returned back to the facility, she was like a yo-yo.. Don't get me wrong there were a very small few that was nice and cared for the patients, but not many. The machine that holds the food for the feeding tube was dirty, We ended up cleaning it a few times.. We had to request clean linen more than once.. I wanted to report them for not providing proper care, but since my loved one was in a coma I was afraid some staff might retaliate when we weren't there. I had a long trip to visit so I couldn't be there as much as I wanted to.. Overall I wasn't impressed with the care my loved one received. Please don't send your loved one here.

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Everett

I had never been to this facility, and was already quite nervous about visiting my friend who is suffering a serious climbing accident. The staff made me feel at ease with lots of smiles, politeness, and easy instructions. After I met my friend, he too talked about how much loved Northeast Center. Well done!

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Amy Scanlon

We arrived after 5 pm on a Monday, there weren’t many people around and once in his room, my son was only visited by the nurse. I was a little disappointed, and left a little underwhelmed. I arrived the next morning to, my surprise and pleasure, a flurry of activity. OT and PT were doing assessments, asking dozens of questions, getting to know my son and listing the equipment he will need and their intention of ordering immediately. No sooner had they left and the speech therapist arrived, then activities, the doctor and the nurse manager. I couldn’t have been happier! I was there to tell Sean’s story, raise my concerns, ask questions and hear the plans already formulated to get Sean as much use and mobility as possible back. I would normally have stayed until 7 or 8 at night but was so comfortable and confident that the staff had listened, understood what Sean needed and my concerns were being addressed, I left at 1pm. In the 9 weeks since Sean’s bleed and stoke I have been at his side 10-16 hours a day, making certain he was being cared for, orders given and carried out. But in that moment I knew Sean was in the right and best place to recover physically, cognitively and emotionally. It will be hard and will take a little time but he and I are as committed to those goals as the staff are. Thank you to Angela the Admissions Director and the Social Work departments for all their help and support, making the transition as smooth as possible.

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Renee Wagar

From when I walk in the door greeted with a smile from the front desk, to the neighbors that are walking in the hallway and through corridors seeing all the nurse stuff. These people are top-notch full of smiles passionate caring questions and the success of our boy being in a better spot. This place is top notch!

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Anna Barrea

This place saved my LIFE!!!! When I was admitted to Northeast in 2012 - 2014, I had nothing but a broken soul. I had the best care that rehabilitated every aspect of my life!!!! Physically, mentally, abilities, creativity, and the most important part was the Step 1 program it changed my life completely. It was not only my rehabilitation but it became my home for 2 /1/2 years. ❤️❤️