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Lincoln Purcell

This facility is absolutely horrible, it may look nice on the outside but please don’t be fooled. The whole building smells like feces and urine. If you are a patient here and have an emergency and sound the alarm which is a button connected to your bed you might as well forget it. The man who had a room with my Grandpa couldn’t use the restroom on his own so he has to be lifted with a machine (recovering from a stroke) a young black girl came in the room and took him in the bathroom closed the door came back out said this is some bs and stormed out of the room and left him stranded so the wife of the patient had to figure out how to operate the machine herself and get her husband out of there. On a positive note Kim at the front desk is really nice and the manager seems nice too but action needs to be taken because the people here deserve the best.

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Deanna Deoliveira

My husband stayed here for a week last December for respite care through the VA. All went well and so we scheduled another week this last August. I was told that the orderly would get him settled and unpack his suitcase and that I could go ahead and leave. Turns out no one ever unpacked his clothes and the only time clean ones were used is the day I picked him up. My husband also told me when we got home that he had called 911 on his cell phone to report that he had been sitting in his poop for 7 hours!

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Steve M

This facility is owned by Post Acute Partners from NYC. and owned by Warren Cole and Dr. Rubin. This is a For Profit organization whose focus is a return on their investment. This place should be closed down. They do not offer basic patient services because "they are short staffed". My recent experience with a relative who needed very very basic post operation therapy after surgery at Buffalo General is beyond disappointment. I imagine the formal complaints filed on this facility to be miles high and do no good other than give the patient a 2 second feeling of satisfaction. I feel that if you have a loved one needing their services, this is NOT the place for them. If this is for that family member who you've hated all your life.... you are in luck. Complaining is futile. Calls are not returned. And "we are short staffed" seems to be the answer to just about everything.

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Nicole Price

*****Update 6/2025***** There is so much I can say about this place. Recently- I reached out to Angela Houser TWICE. We were being told many different things about my grandma’s health, there was very poor communication among staff members, and we needed clarification on what seemed to be a misdiagnosis. Angela responded once stating someone would be in touch with me, they were not. It appeared, to me, as though a pressure ulcer was possibly trying to be covered up and my gram was quickly placed on comfort care. When I sent an email reaching out to seek clarification, the DON and unit manager had to have an emergent meeting, right then with my grandpa and mother. The DON was adamant that no recording devices were on in that meeting. She told my mom that she does not want to receive any more “nasty emails” and accused my mother of wanting my grandma dead (per my mom and grandpa). My mother stated that the DON told her she was childish, that they will not be communicating with me or her (only my 92 year old gramp), and was told she was force feeding my grandma, who had now been placed on comfort care due to this pressure ulcer (some called it a Kennedy terminal while other RNs said no way, it’s a stage 3 pressure ulcer - I have pics of this). With turning and positioning, the pressure ulcer seemed to be improving. The bottom line is, my grandma’s time here was awful, but her end of life care was a NIGHTMARE. We should’ve been met with peace and empathy and understanding, we were losing someone that we loved dearly. Instead, we were met with awful attitudes and accusations. When reaching out above the administrator and DON- to the vice president, I still was not able to get a return call. My grandma got the love she deserved from family and a few very good staff members, but, in my opinion, the higher up you go here- the less they care about the residents and more about the $$$- very unfortunate. If you have a loved one here, you need to be with them, monitoring their care. **********My grandmother is a resident here. She has Alzheimer’s and cannot walk. We received a call today that she was found yelling on the bathroom floor, with a new mark on her hip (clearly she fell and must’ve crawled). I feel the residents in this skilled nursing facility are neglected. We have had incidents of dentures being lost (more than once), clothes being lost, and have found her soiled in urine and stool often. There are a few amazing aides, but they don’t stay long. It is not up to me if my grandma stays in this facility, if it were, she’d be out. 5/11/24 update Gram is bruised. She is bleeding. No one knows why.

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Kelley Keller

If I could give this place a zero star I think the place is horrible. I think their care is horrible. I think because they take Medicaid patients there they treat them like they’re less than and granted I know the nurses aids don’t get paid a lot of money, but your job is to take care of people and if you’re not gonna do that, then get a different job .If there’s a patient in there, that is a diabetic and they’re supposed to be wearing diabetic stockings and you continue not to put them on then there’s an issue in the facility, not doing their job. i’ve been in there many times where it has stunk so bad that you could almost gag, but obviously when the state‘s gonna come in they clean and it smells good like it should at all times out not just because the state is coming in or the health department most times it stinks in there horribly of stool that sometimes you can’t even stand it. You just wanna leave so obviously the patients aren’t being changed in a timely manner. I would never recommend this place to anybody years ago. It used to be a good place as far as I knew from other people that had family members in there but now I think it’s terrible. I would look elsewhere and if you have somebody in there, I would be checking on them all the time just to make sure they’re being taken care of the way they should be taking care of like human being. It’s very sad I think that our elderly people end up going into homes to be taken care of because they can’t be taken care of at home anymore and then you have to worry about them more when they’re in a nursing home that they are getting proper care It’s bad enough that you have to make that choice to put them in there because you can no longer take care of them And then you have to be up there constantly to make sure that they’re being taken care of the way they should be taken care of The bottom line is the facility is getting paid to do a job and that’s to take care of the people that are in there. They should keep in mind someday, most of them people that are working in a nursing home are gonna end up in a nursing home themself or one of your family members are going to be a resident in a nursing home. Our elderly people should be taken care of way better than what they are and bottom line is if you can’t do your job and you really don’t care about taking care of the elderly and it’s just a paycheck for you then that’s not the job for you. You should get a different job then