NORTH COUNTRY NURSING & REHABILITATION CENTER is a Medicare-certified nursing home located in MASSENA, NY. CMS overall rating: 2 out of 5 stars. Google rating: 3.9 out of 5 from 36 reviews. Accepts both Medicare and Medicaid.

NORTH COUNTRY NURSING & REHABILITATION CENTER

massena, NYMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Partnership

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

182 HIGHLAND ROAD

MASSENA, NY

St. Lawrence County

Service Area

This nursing home is located in St. Lawrence County and serves residents in the NY area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

RN Hours per Resident DayFacility: 0.90 / Industry Avg: 0.75

✓ Above average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.70 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 44.1% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 49.7% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.9
36 reviews
nikki jandreau

nikki jandreau

The nurses don't answer bells. I asked twice for help with my mom to get her off toilet. The physical therapist Tamara us amazing and always so helpful.

Verified Google review
Michelle Woodall

Michelle Woodall

My aunt was left in a diaper so long she got a UTI and there was dried pool on her that the hospital couldn’t get off.

Verified Google review
Jacqueline Garvey-Montreuil

Jacqueline Garvey-Montreuil

When it came time to place my grandmother in long term care, we were fortunate to be able to have her obtain a bed here. Staff went above and beyond to make sure she was spoiled. Unfortunately, they also face the new world since Covid with staffing. They start out with full staff but so many just don’t want to work. But the quality of care she received from those that were there was so appreciated. She loved going to the beauty parlor, mass, and any time there was live entertainment. We even had her birthday party there in a large dining room. Highly recommend.

Verified Google review
Emily Russell

Emily Russell

Some of the best nurses, CNA’s, dietary, house keeping, and ancillary staff around the North Country. Blessed for such an amazing team. My grandma, grandpa, aunt, and uncle have been or currently still live within the facility and they enjoy the atmosphere, activities, staff, and food. Each day it only gets better.

Verified Google review
Yonah Cohen

Yonah Cohen

When it came to choosing a facility it was a tough decision. And we chose this facility, and I was a bit nervous at first as I heard stories about nursing homes. But right when My loved one came in, the staff gave her a very warm welcome, and throughout my loved ones stay, they were very attentive and went to great lengths to make sure everything was good. And they had excellent communication throughout.

Verified Google review

Reviews from Google Places for NORTH COUNTRY NURSING & REHABILITATION CENTER. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.