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Tzippy Horowitz

The admin and customer svc rep were so understanding and compassionate. Seeing parents aging can be hard on a family. We felt so supported thru the rehabilitation process by these devoted individuals. They took our concerns seriously and did their best to make my mothers stay comfortable and focused on recovery.

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rikki zoltan

It might get be smaller than other nursing care facilities, but that adds to the familiarity one gains with staff members. In addition, they have all the services available that one needs: PT, OT, recreational services, and religious services as a Jewish and strictly kosher facility. It’s been around a long time. My mother was there for four years. She was well taken care of.

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Lijo Luke

Northern Metropolitan has provided outstanding care for my loved one. The staff are compassionate, patient, and always willing to go the extra mile. You can tell they truly care about the residents — from helping with daily needs to offering emotional support and friendly conversations.

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Adam F.

My mother-in-law was in the facility for several months. The physical therapy she received was very good. However, the management of the facility is terrible. Paperwork was lost, misplaced, or not filled out correctly. The staff is overworked and underpaid and seemed to work just hard enough not to get fired. No one ever took responsibility for anything, and the right hand never knew what the left hand was doing. When my Mother-in-law was transferred, at our request, it took weeks to process paperwork that should have taken days. After a while it seemed as if the delays were on purpose in order to keep her on their rolls. Every person at the new facility has said the same thing about the sloppy, incomplete work that was sent along. "I've never seen anything like this".

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David Scherzer

Hi ... My father stayed for 4 weeks after suffering a mild stroke. My experiences were mostly positive. Kris and Katelyn (social workers) were accessible and kept me in the loop. Whenever I was visiting, every nurse walking by would always say hello to us. Marcy did a great job with his therapy and he made significant improvement. The only room for improvement would be the food, not always hot from what he told me. Thank you for taking great care of my father.