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Audrey Vitulli

Understaffed, evidently asking for assistance 30 minutes before Or after Change of shift is not allowed. Why? Because we are changing shift. The patient will have to wait. For example, My husband was returned to his room after his 3 hour dialysis treatment. But it was 5:00, mealtime, and he needed to be changed and cleaned, because it was mealtime he would have to wait. Over one hour passed since buzzing for assistance,he was put back in bed and cleaned up. I would not recommend this place to anyone. Take your loved one home, at least he’ll be treated with dignity.

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Peter Deebrah

Check-in was quick and easy. Was met and greeted by the recreation head representative and also was introduced to other to executives. Spent an hour singing Christmas carols for the residents who were very happy and pleased to join in the familiar lyrics. A cherished experience for me.

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John

I am very disappointed in this place. The Social Work Director was rude and didnt help at all, she was to busy socializing to do her job. She blamed Admissions and Nursing, who both have their own issues too. I expected more from a place that I chose to keep my loved one safe and cared for. Wouldnt recommend.

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Julia

Some of the staff are kind and caring. However some staff are lazy and do not take care of the residents. They only wash certain residents once a week which is horrible. Also they do not brush their hair. I am very upset at the conditions they keep their residents in. Why do this kind of work if you have no empathy. I was told by one resident that there are staff who are stealing money and electronic devices from the residents. This is a vulnerable population and they must be treated with respect, care and kindness. I hope that the staff work more diligently so the residents can feel more loved and live longer and fuller lives.

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Narrow Way Bible Institute

Upon approaching I saw a few patients out side enjoying themselves. In the building everything was clean, smelling very nice.Went to my mom's room and it was clean, the nurses were smiling (honestly that makes a difference). I also saw a welcome package, it had lotion, toothpaste toothbrush shampoo shower gel which was some of the things I forgot to bring. I requested the Westchester because some people I know is there and some have left feeling better feeling good so I thank God that they had availability for my mom to go.