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Chelsea Dumbleton

I didn't see evidence that the staff cared about the patients, and 90% of my friends items were mysteriously "missing" after she died and I picked up her things. Including her purse, wallet, multiple new pieces of clothing and blankets, etc. that I brought to her 4 days before she passed. I'm not sure if people are stealing or just incompetent, but it is not acceptable. Keep an eye on your family members items and get an inventory list.

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P T

Have visited a family member residing here a number of times. It should be named Newfane Warehousing Centre, as I didn't see any signs of rehabilitation. The corridor was full of residents sitting or placed haphazardly against the walls with no activities or books/games to engage them. A sense of hopelessness pervades the environment.

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Carrie Besaw

If I could give less than 1 star, I absolutely would. This facility is terrible, and that is putting it nicely. The place is filthy and always smells bad. You will want to burn your shoes once you step foot in there. My brother spent about 2 months there recently for “rehab”. We were told on one of the first days by the Physical Therapist he did not plan on working with my brother at all. He pretty much came out and said they had no plans on getting him out of bed. He was very arrogant and disrespectful. His name is Greg, btw. Very understaffed, some of the aides were kind, but he would not get cleaned for hours and hours. Clothes went missing out of his room. I could go on, but just some advice, if you love your family member— do not send them here!!! It was horrifying. Oh, and the “food”. The nurses and aides actually called it cat food. It was horrific.

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Michele Meranto

My mother was placed there in May. She only was at the rehab for a few weeks and unfortunately died there. My mother was treated with respect and dignity from the aides and nurses. They were always very attentive to my.concerns. I can at least be rest assured that my mother was treated well in her last few weeks.

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Rollincode3

There are a lot of negative reviews about this place, but the one thing to understand is it’s very rare for someone to write a review about the good in a facility. They will only write one about the negative experiences they have endured. I will say the food here is terrible, that is 100% something they should work on. But the PT program is great and the nurses and aids are really good. I’ll say it’s hard to be in a rehab facility or to have a loved one in one. But every place has its quirks and there set of problems. This place is not the worst I’ll say that.