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cheri poile

Do not sign admission agreement or power of attorney do not do not..My father went into the nursing home in 2022 and it few months for him to qualify for medicaid. The people there had me signed in admissions agreements and made me the power of attorney I've never put a family member in a nursing home so no idea what I was doing. And now my dad died in 2024 and they're trying to sue me for my dads nursing home bill that wasn't paid by medicaid. My dad had nothing no assets nothing So they're trying to force me to pay it....At all costs do not sign the admissions agreement if you're a relative or a child do not do not do not. You believe me you will save yourself a lot of heartache I thought they were nice but they are very deceitful the nurses and aides are awesome but the billing obviously they are not honest.

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Rebecca Victory

My grandmother lived here for years and the staff became our family. She loved them all very much and we felt extremely safe with her there. Celebrated many birthday parties and family holidays at the Manor when her mobility really declined. They were very accommodating. She passed away there in what she considered her home, with her family (us as well as the staff) at her side. They cried alongside us, which was very touching. Would not have had it any other way.

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Prudence Gauger

My Dad is there now. He is getting physical therapy because of a fall at home. I know they are short staffed but when he has to wait over a hour for a clean pull-up, after I went to the desk and asked for one and he rang the call bell, that’s a bit much. He always has to wait a long time before someone answers the call bell and then half of the time they have to tell someone else so you wait even longer. Some of the staff are friendly and nice, and some of them don’t even answer him when he speaks to them. I go there every day and help him with everything, which I don’t mind, I am a lot gentler and caring with him because he is my Dad. I hope my Dad gets out of there soon and never has to go back!

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Sue Hough

My dad was in a Syracuse nursing home for 2 years and after 2 years of waiting lists, we are thrilled to get him to The Manor. The room is clean, large and cheery, it's 100 percent better than where he was. His nails are clean, his laundry is actually washed, he is shaved and wearing clean clothes. He is taken to activities and he tells us the food is good. There always seems to be staff around to help. I'm grateful!

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Cindy Shatraw

Seneca Hill Manor. Where to begin. I have to say most of the staff is rude. You bring your concerns to there attention. They literally walk out of the room and talk about you and the patient. Don’t answer call bells. My client is here for rehabilitation. I wouldn’t bring a fish here to rehabilitate. I would like to say thank you to JoJo she was wonderful. Very helpful. She gives hope to the Manor. Unfortunately she can’t work 24/7. That to bad. We need more like her.Let me give a shout out to Makenzie she is a truly wonderful CNA that cares about her residents on the 2nd floor