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Charmaine Fraser

DO NOT send your family member here. They are incompetent and RUDE on top of it. The supervising nurse on the floor AUTUMN should be fired. She was dismissive when concerns were brought to her. Questioning why my mom didn't just go to a different rehab if we had all these issues. The nurse was disrespectful when my questioned what meds she was being given. When i asked AUTUMN what was the protocol, she goes "some do and some don't" WHAT?? There are 4 patients to a bathroom which is shared through an adjoining door between the rooms. That was not explained so to my mothers surprise when she opened the door SOMEONE IS SITTING ON THE TOILET. Back to AUTUMN she said well your mom opened the door on the other patient. My question WHY wasn't the door locked? Are all the bathrooms like that? SHE DOESNT KNOW.... MAAAMMMM You're a supervisor and you don't know?? I spoke to Victoria the Director. Nice lady that tried to fix the issues. moved my mom from a shared room to her own. In the transfer an employee STOLE HER 10ft CHARGER! Like what tacky nonsense is this. Victoria had another one purchased the next day. Must have come from Temu because IT STOPPED WORKING a week later. My mom is on oxygen the nurse did know how long a tank would last being that her concentrator was NOT WORKING. Her Cardiologist would call with her numbers regarding the pressure on her heart. The next day i called to check in with the nurse on duty, HE KNEW NOTHING ABOUT IT. Sooo she could have had a medical emergency overnight. PT was decent. After i spoke to them regarding giving her weights and other items to use without sanitizing them first. Especially when the flu was at an all-time high. My mom had to carry on about them coming into her room without a mask. back to AUTUMN, she told my mom that she was a troublemaker. Mom threatened to call 911 for a wellness check. Told the CNAs to not go into her room. The most helpful person there was Tina!! She looked out for my mom; made sure she was comfortable in a bad situation. Patients up and down the hallway, the worker yelling down the hall, talking and laughing all loud at all hours of the night. When the director is on property it is totally different than at night or on the weekend. No way to contact a nurse for an update, no consistency on the front desk answering the phone. When they transfer you back, NO ONE ANSWERS, you end up leaving a message and you MIGHT get a call back. There was blood on the floor, and the cleaner cleaned it with water and a PAPER TOWEL with his foot. IS THAT HOW BLOOD IS HANDLED??? Told them to PACK UP MY MOM before we have to tear down that place. They are just interested in you staying the 14 days so that THEY CAN GET THE INSURANCE PAYMENT. The place is not well kept and the food is DISGUSTING!! Mind you from her lunch, she didn't drink her ginger ale, she wanted to take them home. the man packing up her room said it was the property of the facility. HER INSURANCE PAID FOR IT. DON'T DO IT TO YOURSELF. This place is TRASH and needs to be CLOSED.

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SouljaBoi1313

The rehab staff was very professional and patient with my mother. They made my mom feel like she was the only one there. They were super sweet all the time. They stayed busy with all the patients but always made everyone feel special. I can say I miss that staff. Great job keep up the good work.

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Noel Blowes

My loved one is currently living at Swan Lake. Staff is above and beyond. Shout out to Stuart for his amazing and prompt attention to concerns. Susan in the business office takes time to review any issues and is more than patient & pleasant! The receptionists are super friendly and always greet guests with a nice, warm smile. Second floor staff including, head nurse Hillary always there to answer any questions. Friendly, caring & compassionate to their patients. Kenny from maintenance, fixed Bill’s tv within 5 minutes of reporting the issue. Extremely happy with the experience and peace of mind.

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Mae EverGreen

This is a horrendous rehab center. My mother in-law has been there for about a month now and the things ive seen have made me cry. The food is definitely low budget and doesnt change based on the patient's requests (the patients are asked what they dont eat). Not to mention the cleanliness. Nothing is cleaned. The bathroom (which are shared with 4 other people and the locks are on the outside of the bathroom) dont ever get cleaned even when patients ask. My biggest issue is the previous reports that many people died in this facility (awhile ago) due to sepsis. This is still an issue. My mother in- law (since being there) has NOT been given her medications on time and at night rarely ever get her meds. She has a heart condition and blood clots. And NOW due to the mis-treatment shes on oxygen (which is now the issue because the staff doesnt give it to her when asked) all of the patients are in so much pain physically and mentally. I have rarely seen any smile. And they ALL have the look of "help me please" which i unfortunately know all to well. There was a post that someone made about the horrible things that person's mother went through on day one. The person took it down because the owner reached out to make things better. That lasted a week. The owner let go of a lot of people who played a huge part in the abuse. But nothing changed still. I have witness way to much abuse and neglect in this facility to keep my mouth shut. Money could never keep me from stopping me from telling everyone. DO NOT GO HERE. PLEASE. there truly is absolutely nothing good about this place. Nothing. You will die if you go here. Please.

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Gerard Schwarz

I am writing this on behalf of a family member. I just want to say that the twenty one days he was rehabbing there things could not have gone better. He can be a little rough around the edges at times. But the entire staff went out of there way to help him even when he was not having a good day. I cannot say enough about the director of guest services Stuart. He is a true caring professional with a great understanding for the patients. Also would like to thank Jay the nursing supervisor and Lang who was his physical therapist. They both did an outstanding job with him. In closing I cannot say enough good things about the entire staff. From the first day we walked in until discharge they could not have been more pleasant. Thank you to all for what you did for him.