B

Bunny Durant

This place smells like urine!!!! Gross smells feel sorry for ones who live there!!! My aunt Who is blind and can’t read the menu to make a change if she doesn’t want the main thing that’s on there just get served whatever. I have gone down to the kitchen. I have talked to the dietitian and I also talked to the new administrator and nothing has been done. Meanwhile she get stuck with food. She doesn’t like only eats a little to remove her hunger pains, and they wonder why she’s losing weight. This is ridiculous. Somebody needs to go over that menu with her instead of just coming in slamming down her tray on the table and leaving if something not done I guess I’ll have to go to the state where someone above this nursing home. I went here yesterday and once again, nothing done with the menu so I went down to the kitchen. There was a very helpful young man Nixon, who wrote down the stuff. My aunt does not like and wrote it on her sheet. They’re in the kitchen why this wasn’t done to begin with I have no idea and they’ve been giving her pork and she’s Jewish. She don’t eat pork. Then I had to help her change her clothes because she said she’s been wearing them for four days.!!! Which I believe because I’ve gone in there on a Tuesday went back on a Saturday and she had the same damn clothes on they must just sleep in them very bad place. Also it was 3:00 pm and no one had made her bed!!! So once again I did! Today is 11/9 and really smelled bad! Got there at 1:30 bed not made pitcher no water!!! Thinking what do I do next or contact!! Well my Aunt passed last night ! The only good thing about it is she’s in heaven with her loved ones and no longer in this DUMP!!!! Like the lady Eleanor said the place is like a Horror Shoe!! Rest in paradise Aunt Helen ur finally at peace and out of that whole in wall!!’

B

Bruce Beaty

I wanted to articulate some elements of my stay at The Grand rehabilitation facility. Nearly every aspect of my experience here exceeded all of my expectations. No one was more instrumental in my positive experience here than Tonia, the unit manager. From advocating for me regarding meals and laundry, to putting in place the mechanisms in place to facilitate the quick, seamless details of my discharge. I would gladly recommend this facility to anyone in need of care.

J

John Severi (Servii)

I'm a quadriplegic so I require quite a bit of care. I'm going to update this review later. My stay was horrible. I'm also having to call several times just to get in on the phone with Erica at billing. Whomever answers when you hit "0" doesn't do their job. Its not that they don't know how to like the standard phrasing goes. I literally just called 5 times and got transfered each time by 1 of either 2 people. They both don't do their job. The last time I called I told each that it's ringing infinitely and not going to voicemail like it typically would. They didn't even say words back, just transfered me again. I'm lucky I jotted down and saved her extension in a digital doc I have. The last time I called the # instead of hitting the useless "0" I put in her extension and the woman I had asked and needed to speak with picked up quickly. That's bs. Your primary job is to get people in communication with whom they need to. Also, have respect for whom you're interacting with if they're not being rude, profanic, or vulgar. I can't believe that. Crazy. If you're not capable of this job and you're not disabled like most of the people in this building, you will have poor work experiences throughout your life which could be very easily avoidable by your choices. I wish I got Kevin on the line because I wouldn't have had this experience when calling. The Pros: I'm a young 29 yr old here for rehab (physical and occupational therapy) which will allow me to be mostly or fully independent. My stay has went well so far and I've been in 5 different hospitals, having 5+ hospitalizations this year alone. PT and OT are great. Most of the aids are great too. Nico (Physical Therapist) is patient and demonstrates well that he has a lot of experience. Theresa (Occupational Therapist) has been wonderful to work with. She's extremely receptive of want I want to work on and what my goals are. She also showed me a lot of new activities that help me towards getting back go being fully independent again even being as "disabled" as I am, physically. Dylan (aid) in particular gets things done and is very nice to interact with. I've never once had a bad or even passive aggressive interaction with him. Nicole (Nurse) makes sure to be thorough with anything she does. She's also very compassionate, friendly, kind, and patient. Kevin (Concierge) has been patient and helpful.

A

Adam Kunkis, MD, MBA

We have tried multiple other places to accommodate my grandmother, and she has not been pleased with most of them, she is very picky. The grand rehab rehabilitation and nursing center has finally made her happy, she enjoys the staff and accommodation is very much. Highly recommended.

K

K. Kelly

This place does NOT deserve the poor Google rating it has! Everyone here is so NICE! My room is cleaned spotless and sanitary daily, the kitchens are clean, the dining room is clean, and everywhere else is too! MUCH cleaner than St. Luke's Hospital I can tell you! Ok so the food kinda sucks, but the food sucks at EVERY institutionalized facility there is, from school lunches to prison food. We are treated like living, breathing human beings here! The staff is kind and helpful! Their PT and OT departments are TOP NOTCH!!! I have advanced more here in 2 WEEKS than I did in a MONTH at Taconic of Beacon, and NOBODY is lying to me or gaslighting me! 5 stars to The Grand Rehabilitation and Burning at Pawling, NY!!!!