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Giavonna Phoenix

I was hit by a car and ended up with a broken arm (my humerus was snapped in half) and barely being able to walk. After arriving at the hospital they did X-Rays and confirmed the broken bone. Instead of treating me or doing surgery, they made me sign my own discharge papers with my non broken arm, even though i was a minor at the time. Two hours after being hit by a car I was forced out of the hospital. I was escorted by police back to my dorm room where I laid on a mattress on the floor completely unsupervised with no medication or follow ups. Also, when I called my mother at the hospital, I cried telling her my arm was broken. A nurse took my phone out of my hand, walked out of the room and told my mom I was fine. Another nurse asked me why I was crying. They didn’t clean any of my wounds or the blood off of me, either. I had to wait until morning for my mother to pick me up from my dorm room so we could go to upstate and actually get treated/have surgery since CVPH did NOTHING. How can you call yourself a medical hospital when you’re so eager to send vulnerable patients home with no treatment after traumatic accidents? This hospital needs to be shut down.

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Joshua Forster

I’ve been waiting on an MRI for 15 hours. I was talked into staying here overnight to get it done in the morning. I have had 0 sleep and it is almost 11am now! I got here at 730pm last night. Uncalled for. To tell me I can’t leave for the night and come back next day or risk being paralyzed or dead, but then never give the MRI anyway? Just send me home already

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Chloe Lemza

I would take loved ones elsewhere, although we know in this area that is typically not possible. I think this hospital runs on the fact that it is the only provider for miles. The ER is staffed by extremely young inexperienced nurses who lack proper training. Staff are quick to make excuses as to why wait times are so long, instead of offering empathy or understanding. For an emergency room, nothing is taken care of quickly. It’s not like it used to be.

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Susan Desrochers

I recently had a car crash returning from Potsdam on my way home to Swanton. I hit a culvert and flipped my car. The car was totaled and I had to be cut from it. I was pretty discouraged when i was taken to CVPH for treatment. The treatment and care that a I received there were wonderful and soon brought my spirits up. The staff was 100% professional, caring and friendly. i can’t say enough good things about them. Thank you CPH for combining professionalism with friendliness and respect to make my stay a memorable with you.

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JODY HINES

Had a visit to Er with boyfriend who has cancer and he was taken to have ultra sound done and was waiting for him. Had a change in nursing staff and the one that came on duty was a rude nasty condisending person. She should not be a nurse. Nurses are suppose to be kind and respectful to people. She was not. Wish I had gotten her name. I hope the next person who has to deal with her gets her name and reports her. She needs to come off her entitled princess high horse and talk to people with care and compassion.