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perry medina

The staff is very friendly and the place is kept clean. They are doing a great job taking care of my sister on the fifth floor. The only thing that could improve is to eliminate a certain order that permeate the floor And the rooms.

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Nicola Campbell

My comment is on the visitor entry protocol at your facility. During my visit on Dec 23, I was required to provide my and my mother’s full legal names in three separate formats: a digital kiosk, a public-facing ledger, and verbally to the front desk staff. This process is not only redundant but also raises privacy concerns, as my personal information and my mother's full name are left visible to other visitors in the public book. I was informed by staff that this is a safety policy; however, I believe the current execution is inefficient and creates an unwelcoming, institutional atmosphere. A review of these procedures to ensure they are both efficient and respectful of visitor and resident privacy would be ideal.

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Wilfredo Medina

My visit was pleasant and the staff treated me with respect, they showed a high degree of professionalism in their duties to the residents, showing patience and understanding. My experience is overwhelmingly positive.

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Kathy

Spoke with the nurse supervisor named Chrissy was very rude and disrespectful. Did not wanna help me made excuses for the directors. Once I ask for the director said they were out of town. Don’t know what kind of facility is being runThere .had a family member in the facility do not recommend the facility to no one hopefully New York City will investigate this location and shut it down as soon as possible The so-called nurse manager said That I wasn’t a person to talk to when I asked who was authorized. She said she couldn’t say. then I rephrase the question then she says she has no one on the list which does not make no sense

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laura orozco

This is the worse respite care facility my husband was there for 28 days he wore a pair of expensive shoes when he got there and they claim he didn’t have them a lot of his clothes were not returned after a fre weeks they were found and they have to be picked up I am recovering from spinal surgery and can’t do it.Also he came home with someone’s else’s clothes which they don’t care. In the dementia floor is hart breaking they don’t have enough supervision . I am still waiting to be reimbursed for a pair of shoes that were $120.00 also Nike pants and pajama pants. Waiting for a response After a few months i did get the rest of the clothes and was reimbursed for the shoes.