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Frank Keouugh

This facility over all is well rounded. Much to do for residents, caring staff, an administrator that cares about staff and employees. No nursing home is perfect but what makes this home great is they strive each and everyday to become better then the previous day. When issues arise they work on finding out cause and building a solution.

A

Aubrey Schaffer

Edna Tina Wilson is a very warming and welcoming place. Staff is always very friendly, and takes great care of their residents in a promt matter. They also make a strive by keeping family informed and up to date with their family member’s care.

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Erin Polatas

Edna Tina is a wonderful place. The employees truly care about the residents. Nurses and aides work so hard on caring for the needs of thier residents. Management works hard to meet the needs and wants of each resident.

M

Mike Gippe

My mom has to go there after being admitted to RGH. Has dementia and could not stay on her own . My advice, find a different nursing home. Total lack of communication and regard for patients’ well-being. They wanted to move a person with dementia to a new unit for space. We asked not to but they found a way around it saying my mom was inappropriate towards a male. Blame her on losing her heart monitor which hasn’t been installed since she was admitted. Her heart doctor had to call. Terrible facility. They don’t respond to emails or phone calls. We are filing a report with the appropriate government officials.

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Mark Lewis

While there are some caring individuals in this facility the vast majority could care less. It is very poorly managed which results in uncaring staff and elders who receive poor treatment. Mealtime is a disaster with aids standing around talking or on their phones rather than serving elders. Forget about multitasking, these people can’t do a single one. Well, I’m sure they could but with management that holds no one accountable, why would they. Doctors orders regarding meal portions were constantly ignored and when challenged on the the staff would lie. God forbid that an elder has dementia as they’ll treat them awfully and talk about them within earshot. They do an extremely poor (deliberately so) job of documenting, to cover themselves and to make it difficult to get the car that elders need. The social work department is completely disorganized and a joke. Conferences never happen unless the family pushes them and elder care suffers as a result. The first time you tour it you’ll think it’s a great place, well laid out and bright but once you look closer you’ll see the reality that the elders face. There are MUCH BETTER options in the Rochester area and you owe it to your loved ones to do your homework. My dad’s stay at ETW was likely the worst experience that our family has gone through.