Kirkhaven is a Medicare-certified nursing home located in Rochester, NY. CMS overall rating: 1 out of 5 stars. Google rating: 3.8 out of 5 from 91 reviews. Accepts both Medicare and Medicaid.

Kirkhaven

rochester, NYMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Non profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

254 Alexander Street

Rochester, NY

Monroe County

Service Area

This nursing home is located in Monroe County and serves residents in the NY area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

RN Hours per Resident DayFacility: 0.33 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.24 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 33.3% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 62.6% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.8
91 reviews
Dianne Meli

Dianne Meli

I have had to deal with nursing homes off and on for the past couple of years. It is too soon to write a full review of the facility but I do want to acknowledge the social worker I have been working with. Jacquie has been very helpful and patient while dealing with my family member.

Verified Google review
Ashley

Ashley

I am truly grateful for the exceptional care provided at this nursing home, especially under the leadership of Administrator Cyndee. She has dedicated her life to ensuring that every resident is comfortable and treated with the utmost respect and kindness. What stands out most is how residents are treated like family, particularly during holidays or times when their own family cannot be nearby. Cyndee and her team go above and beyond to accommodate the personal needs and preferences of each resident, creating a warm and welcoming environment. It’s clear that this facility is not just a place to live but a community where compassion and quality care are top priorities. Highly recommended for anyone seeking a nursing home where residents truly feel cared for and valued.

Verified Google review
Nora Ferruzza

Nora Ferruzza

Kirkhaven is a wonderful place. They take very good care of their residents and overall a beautiful place to be on park ave. The atmosphere and general sense of community is what makes Kirkhaven great. Always a clean facility too. Thank you Kirkhaven staff for all that you do.

Verified Google review
Johanna Rae

Johanna Rae

My mom recently went to KirkHaven for her second admission for rehab after a hospital stay. I expressed some desires based on mom's first stay before her second admission. I saw my requests were taken seriously and met without question. During the first few days, I had some concerns that I took directly to the administrators. They met with me immediately and discussed each issue thoroughly without concern for the length of time it took. Mom received very good care at the facility for her entire stay. The aides were kind and caring, even when my mom displayed some resistance to following their requests. The clinical team worked in a very professional manner, explaining their plans and reasoning for the tasks being presented to mom. Mom also made many comments about how good the food was at the facility! Overall, I felt comfortable with the treatment, actions, and services mom received.

Verified Google review
Marissa Brauer

Marissa Brauer

Mine and my husband’s experience with Kirkhaven has been amazing. My husband’s great aunt was placed with Kirkhaven and she immediately felt at home. The rec. staff is phenomenal with really getting to know the residents and tailoring activities for each and every person to be able to participate, as well as providing opportunities to explore new hobbies in a safe and supportive environment! We could not recommend Kirkhaven more!

Verified Google review

Reviews from Google Places for Kirkhaven. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.