Lilac Manor Rehabilitation and Nursing Center is a Medicare-certified nursing home located in Rochester, NY. CMS overall rating: 1 out of 5 stars. Google rating: 2.5 out of 5 from 65 reviews. Accepts both Medicare and Medicaid.

Lilac Manor Rehabilitation and Nursing Center

rochester, NYMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Individual

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

3 Upton Park

Rochester, NY

Monroe County

Service Area

This nursing home is located in Monroe County and serves residents in the NY area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

β‰ˆ At average

RN Hours per Resident DayFacility: 0.63 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.90 / Industry Avg: 2.5

βœ“ Above average (higher is better)

RN Turnover RateFacility: 80.8% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 66.5% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

2.5
65 reviews
Kathy McGhan

Kathy McGhan

If I could give zero stars I would. This place is severely understaffed, and at the bottom of Department of Health inspections. No return calls from administration, nursing or Social Worker after 11 messages in 2 weeks. Lost ALL clothing twice ! And they do not care! Over 8 falls and only 3 reported to family after discussing with management. No supervised meals for a choking risk patient No shower, teeth brushed, basic care after 6 week stay. Building, lobby and staff all smell of Marijuana- Staff disinterested, rude, rough and bottom level. Have attorney involved and have called Department of Health multiple times. Do whatever you can to keep your loved ones out of this awful place. Nobody deserves to have their dignity stripped away and treated like trash. Worse nursing home in Monroe County second only to the old Shorewinds. This place is dangerous and needs DOH to put effective management in or shut it down. They should be ASHAMED.

Verified Google review
Ether Shakur

Ether Shakur

I do not like Renata at all and nobody answers the phone or transfer you correctly. They never contacted me about my family member well being there or being transferred there. A few pieces of her clothes are missing along with her CPAP machine which I am not going to be responsible to replace it. Then lied in my face saying they have it. Either the hospital or transport stole it. I do not like it. Then they acting like she only got one family member she has two. Please stop playing with me. Im not the one.

Verified Google review
Bill and Kim Years

Bill and Kim Years

5-Star Review for Wesley Gardens I cannot speak highly enough about the exceptional care and compassion provided at Wesley Gardens. From the moment we walked through the doors, Ranieda at the front desk, gave us a sense of warmth, professionalism, and genuine dedication to residents well-being. Christine in Admissions made the process feel smooth and reassuring. Do the curtains match? Is the furniture new? No, but the staff are not only highly skilled but also incredibly kind and attentive. The staff on the sixth floor treat us with respect and dignity, always taking time to listen, engage, and ensure individual needs are met with patience and understanding right from the very beginning. Jason and Ashley not only care for our family member physically but with warmth, kind words, and a reassuring presence. The CNA’s on the sixth floor have worked tirelessly to overcome any obstacles and Diamond has quickly and efficiently implemented permanent solutions! The physical therapy team, Lauren, Dave and Princess, are incredible. They have an amazingly high level of expertise, encouragement, sense of humor and dedication that empower! They give us hope and determination that has been missing a long time. Aubrey in activities obtained from the public library a book on tape as our loved one can no longer see to read! Elizabeth in laundry does an amazing job keeping track of belongings and goes above and beyond to make it right! Shereese went with us to the doctor, wow, kind, caring and compassionate are words that describe her support! Thanks to Wesley Gardens, we have peace of mind knowing our loved one is in the best hands possible. We are incredibly grateful for the remarkable team and the quality of care they provide!

Verified Google review
Tammy Coughlin

Tammy Coughlin

This place is Absolutely Horrible it's always Disgustingly Dirty!! Lazy CNA's hang around talking, being on their phones.. They DON'T answer call bells that's even if Residents have them. Every time I've gone up my family member is dressed like a five year old got my Mother dressed red shirt, green pants ridiculous!! Room is always Dirty, floors are sticky, bathroom in need of care!! I Wish I knew this Facility was this Bad,I would have never let my Mother stay there.. The Nurse Manager will NOT Call you back same goes for Social Worker.. This Place Should Be Closed By The State For Good!!

Verified Google review
John Miller

John Miller

The staff at Wesly Gardens were extremely helpful, friendly and courteous on our recent vist to see our mother. Four generations flew out from California and Catherine the manager and Rick their social worker went out of their way to arrange a safe environment for the family and my mother. We reccomend this facility!

Verified Google review

Reviews from Google Places for Lilac Manor Rehabilitation and Nursing Center. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • β€’ Admission process and requirements
  • β€’ Insurance coverage and costs
  • β€’ Available amenities and activities
  • β€’ Staff qualifications and experience
  • β€’ Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.