Monroe Community Hospital is a Medicare-certified nursing home located in Rochester, NY. CMS overall rating: 1 out of 5 stars. Google rating: 3.4 out of 5 from 53 reviews. Accepts both Medicare and Medicaid.

Monroe Community Hospital

rochester, NYMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Government - County

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

435 East Henrietta Road

Rochester, NY

Monroe County

Service Area

This nursing home is located in Monroe County and serves residents in the NY area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

RN Hours per Resident DayFacility: 0.51 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 4.10 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 44.4% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 45.0% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.4
53 reviews
Legg Bench

Legg Bench

Some of the people that work here don't even know the difference between the front door and the side door

Verified Google review
B B

B B

Our family was very happy with the loving care our Mother received in close to to 3 years of in patient care for Alzheimers. The staff at Hope floor were exceptional and were angels in being there for our mother and family until she passed onto eternal life with Jesus Christ. ✝️

Verified Google review
halley leta-pombo

halley leta-pombo

Our uncle just got a room on the Palative/Hospice unit that is completely brand new with 25 beds and currently 4 patients. Pros - Beautiful architect hospital from 1931 - hospital has been there over 200 years - Very nice staff - Everything on the 4th floor Faith unit is brand new - beds, walls, lights, nursing stations, TVs, recliners, etc. (ALL Brand New) - Accepts Veterans - Faith Unit - Chapel - Family Room to rent and stay over night - Large Dinning Room w/ couches & sink - 2 Family Rooms - Children’s area - Family Games - Water feature - Vending machines - Smart TVs Cons - Under Staffed facility

Verified Google review
alicia marie

alicia marie

The Rehab therapists are the only reason this is getting any stars. Most of the nurses are careless and don’t want to work. They are short staffed. Lights will go off for hours. The food is disgusting. Things will ONLY get done if you have a STRONG advocate. Other wise u are left to rot.

Verified Google review
David Kaiser

David Kaiser

We were very happy with my father's experience on Faith 5 for the several months that he was there for rehab following a stroke. The speech, OT and PT therapists did a great job working with him and he was markedly better upon his departure than when he arrived. He had a goal of attending Thanksgiving dinner with the family and the therapists even did a "dry run" with him helping him get into and out of a vehicle for practice and calling me to let me know how to best assist him on Thanksgiving day. The day went perfectly. The facility is fascinating and clean, my father liked the food and the staff were helpful and pleasant to work with. Would not hesitate to place a loved one there in the future should the need arise. Thank you to all MCH workers who worked with my dad!

Verified Google review

Reviews from Google Places for Monroe Community Hospital. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.