The Friendly Home is a Medicare-certified nursing home located in Rochester, NY. CMS overall rating: 4 out of 5 stars. Google rating: 4.2 out of 5 from 45 reviews. Accepts both Medicare and Medicaid.

The Friendly Home

rochester, NYMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Non profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

3156 East Avenue

Rochester, NY

Monroe County

Service Area

This nursing home is located in Monroe County and serves residents in the NY area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Staffing RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

RN Hours per Resident DayFacility: 0.48 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 4.43 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 37.5% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 43.5% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.2
45 reviews
Patty Burnham

Patty Burnham

My sister receives the best medical care she has ever had! She is developmentally disabled and when I visit she seems happy, well-fed and well taken care of.

Verified Google review
Katy

Katy

My father lives in the memory care unit, and the staff is amazing. You are always going to find one person not to your liking, but I can say that they are so attentive and proactive. It has given me real peace of mind to have my dad there. He was unmanageable at home due to his dementia. 7.29.25 I wanted to follow up on my earlier post. My dad passed away in January 2025 after a brief illness. The staff was so kind and attentive during this time. They quickly arranged for last rites, which would have been so important to him; they were constantly keeping us updated on things and consulted with us, they brought us snacks so we didn't have to leave, and sent in the musicians to play for him. To be ushered out of this world with such peace is a tremendous gift. The staff was so kind, and all stopped by to tell us how much they cared about him. On our worst day, we couldn't have asked for more. His last days were reflective of his overall care throughout his stay. The staff genuinely cared for my dad. They were so proactive and kept me apprised of everything. I was never blindsided by anything, and I know he lived as long as he did due to this exceptional care. That is a gift. If you want to be active and involved in your loved one's care, they will meet you there. We are grateful we had the ability and opportunity to place my dad here.

Verified Google review
marylou lagana

marylou lagana

This is a great place with wonderful people! I spent seven weeks in rehab there until just after last Thanksgiving. I want to say Thank You and Hi to Dee, Eva, Becky, Hannah, Josh, Megan, Tim, Ben, John and many others. You know who you are. I miss you! Linden Rm 410 Marylou Lagana

Verified Google review
Erik Stoneham

Erik Stoneham

My review is based off of what I have seen as an EMT responding to the friendly home and to linden knolls apt. Accidents and ailling health affect our elderly population regardless of the best interventions and the staff do always do GREAT job and are ATTENTIVE to the needs and emergencies that arise. Patients / residents always seemed well cared for and they like it lovong or going to rehab here. The facilities are well maintained and are always clean. I would entrust my loved ones at either location.

Verified Google review
Neacy Tate

Neacy Tate

Just leaving & the receptionist was not helpful. She laughed as if everything I stated was a joke. My question was regarding a phone & what the process was. She also tried to brush me off, by throwing her hand in the air as if she didn't care to hear my concerns regarding belongings of new patient. The friendly home has a beautiful setting but with a secretary so rude it makes it ugly.

Verified Google review

Reviews from Google Places for The Friendly Home. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.