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Lou Bermudez

If I could give a 0 I would. I was going to Rome health for well over 2 years. First I had Diane Clute (nurse practitioner). She is nice as a person but should not be in this line of work because she is bias to giving out medication for pain or mental health issues UNLESS you are 65 and over. I am On SS for mental health reasons & have a paper trail to prove I have been on some pretty strong meds previously, however, the psychiatrist I was seeing moved out of state so finding a pcp first then hopefully being referred to a new psych doctor proved to be non existent at Rome health. She refused the proper medication and admitted to being bias towards prescribing it. She made me take a genetic test to see what medication would work for me then after I got notified by the company who did the test that my pcp had the outcome I asked her about it and she said she NEVER got the results. Now I suffer physically from back pain (deteriorating disks which we all know hurt like hell), sciatica, deep vein thrombosis, swollen painful leg issues causing me to have issues walking, endometriosis, arthritis in my knee, carpal tunnel in both hands, wrists arms (very painful) and after a bad accident in Aug of 2024, severe pain in neck and shooting up and down my back. All of which they agree causes extreme pain, which has affected my mental health even more so cause I get absolutely no sleep, and still I was told no medication but ur standard otc shit. Mind u all testing proved I suffer from all of what I mentioned and other places I went for mris and catscans (faxton hospital) could not believe they were not helping manage the pain or my mental health. So I switched to Dr parslow who claimed he would help me and also accidentally spilled the beans that I was lied to and the genetic test I took which I have a right to see & know about, was right there in my file on computer. But he refused to tell me which medications were recommended because he too does NOT like to prescribe anything that is not OTC as well. The testing showed heavy meds were beneficial to me but that in combination with my past medications was not enough for supposed educated health care professionals to do their damn jobs properly when they work for us patients that’s how they get paid. But the best part is when I called the head of complaints she told me that, and I quote “it’s not their job to prescribe medication to any patient their job is to refer you out to other doctors and that’s all they are required to do” and I also quote “tell your insurance company to prescribe your medications”!! Now mind u insurance companies don’t do that so she was out right being rude as hell. Now I went in August of 2025 in sever pain due to my left kidney and other issues and I find out a week later I have blood in my urine, a WEEK they waited to tell me then made me wait a month in severe pain for a ultrasound that I waited another 2 weeks for them to tell me I need a mri cuz there was a mass on my kidney. Then made me wait til October 10 for mri got that then I did not hear back from them for well over a month. Meanwhile the pain got worse and worse. Come to find out after calling the place who did my mri, I have gallstones that need immediate attention and something wrong with my liver. It’s Jan 2026 and NOTHING! They never referred me to a specialist called me NOTHING!! These aren’t doctors they are only there to collect money for u to keep going to appts for only that reason cuz they don’t do anything at all to help! Unless ur over 65!!!! Discrimination at its finest! So when they get hit with a lawsuit from everyone they ignored and let sit and stew in their pain and anxiety I guess then MAYBE they’ll learn their lesson. Do not even go here because you’ll waste your time. Go to Syracuse or slocum cuz Rome health does not care about anything but seeing as many patients as possible and getting them in and out of their rooms! They do not promote a healthy space or care about their patients

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Lori Smith

My daughter was in the ER twice when gallstones were detected and then had her surgery there. Everyone from the scheduler, nurses, surgeon and anesthesiologist were professional, understanding and very kind. I was very impressed!

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Courtney Robinson

I moved to Rome the end of Sept.2025. I have been to the ER 3 times. I have been treated horribly each time. Twice for an unknown breathing problem. 1 NP denied me an Albuterol inhaler. The 2nd one got upset when I asked if there were any other tests we could do. So I left. 3rd visit was for psychiatric reasons, I have deteriorated majorly the last few months. I wanted help. They locked me in a room with no TV nothing to do. A doctor stopped in but idk if he was a psychiatric DO or what bc he didn't say or ask much. I interrupted him he made a big face and left never came back. No counselor came to talk. No social worker. No food. No help. Security escorted me out. I told them I'm going to kill myself today. They said verbatim "just don't do it on the property". Thanks. I want to do it at home. Bc no one will know until my body starts to smell too much. My life does not matter. Proven so many times and every day.

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Sherice Logan

Worst place to have a baby!!! Some of the nurses are wonderful with great bedside manner. The Doctor was awful!!! What kinda OBGYN wears stretch pants to work?!? How do you come into the labor and delivery room with your cellphone in hand?? ( is there somewhere else she needed to be) The worst experience ever!!!They fixed the building and now they need to fix the staff. Jen, Marly, Leslie, and Jemalee (I’m sure I am spelling that wrong ) they are awesome people and we appreciate them. If you can, find a better place to have your baby. It’s should be a wonderful experience not a stressful one.

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kat s

Went there with my sister for pain in her stomach. Kidney stone we already know what it was. She was throwing up the whole time there. In lot of pain. Feeling sick to her stomach. They gave her medicine to help with the pain some, she was in so much pain that it only dulled the pain, they gave her more medicine. Some thing. Last they gave her morphine that barely touch the pain. 8 hours of her being in pain waiting in a room full to the max with sick people. She got her cscan early enough to see if kidney stone moved which it was moving around why was making her sick. But waiting about 7 hours for the results is ridiculous. Just to tell us yes the stone is moving around making her sick. That should have taken maybe 2 hours the most. Went her causd winn hospital is horrible, this place is far behind. They gave her number for specialist and stronger medicine to take home for pain and to pass the stone. My biggest complaint is having to wait in a waiting that was over full to the point people where standing Sick people coughing getting other people sick like myself yes I got sick from being there. . Way to hot . They need to separate people like that. You shouldn't be over filled where people have to stand. You shouldnt be having older people having to wait hours in hospital either. Or have them around sick people their immune system as strong anymore . Shouldnt have people there for hours that clearly can see some of these people could have been taken care of quickly. Separate the sick that are.contagious from the other patients and get a better system going. I will say the nurses all were very nice.