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Laura

My mother has been in Luxor for a full week. I have been very happy with the care that she's receiving. From physical therapy to nursing. She even enjoys her meals. It makes me extremely happy and relieved to know that my mother is treated with kindness and respect while getting excellent care!

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Sharin

Nursing staff , front desk , concierge and nurses aides were very pleasant ,answered all questions and concerns. One complaint is; the food should be more appealing to the residents. Diets specialized to each resident. When a person is not at home they kind of depend on the food. If it isn't to their liking , especially a diabetic...it could be disheartening to them. Ruin their day. All NH's and hospitals should improve on the menu choices and how the food is cooked.

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David Means

I spoke with two different receptionists on my arrival and departure. Both were very professional, helpful and friendly!! This was the first time I visited your facility. And they made an exceptional first impression!! Thank you!!

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Geri D

My Aunt has been in this nursing facility for over two years. I had done my homework and visited many other facilities prior to her being admitted. As soon as I met Angela and Dominique, I knew this was it. They understood my situation. From the first time speaking with Angela over the phone to today, she has been helpful and pleasant to deal with, along with being very professional and caring. Being that I live a mile away, I see my aunt quite often. I pop up all different times during the day, as do my siblings. My Aunt is always clean and cared for. They are always doing activities, and for safety, she is wheelchair bound. Although she is 93, she is always with other people and in the mix of what’s going on. For the past two years, having that comfortable client relationship with Angela, Dominique and staff has always made me feel it was the right place for my Aunt to be.

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Julia Sanfilippo

If I could give 0 stars I would. My grandmother was just here for ONLY 2 weeks. She recently fell and broke her hip and needed rehab. She was up and walking around at the hospital and making progress. This facility would have KILLED her if we kept her there. She declined so much because nobody worked with her or allowed her to walk. They kept her in a wheelchair almost the entire stay and her legs got so swollen she was unable to walk by the end of her stay. My grandmother who is mentally fully with it and her roommate who it also fully with it told us the staff was verbally and physically abusive towards my grandmother. I set up a meeting with the director and she assured me she would investigate these claims and I never heard anything back. My family weren’t told when my grandmothers medical condition started worsening. We weren’t told when my grandmother fell. They tried to keep everything from us and denied the falls happened. My family started going more often to stay with her but we weren’t allowed with her overnight and that seems to be when they falls and most abuse would happen. I stayed with her from 10am-8pm one day and only 1 aid came in the entire time once to check on her. We rang her call bell because I couldn’t find anybody to give her pain medicine and after waiting for 20 minutes and nobody coming in, my sister went to the supervisor to ask. We also made the supervisor come in and take her vitals one night and assess her (which nobody does without family asking for it) my grandmother needed STAT meds and to be put on oxygen. My fear is if we weren’t there what would have happened to her? The supervisor assured us she would check on her throughout the night and if she declined further would send her to the hospital. When I called at 10:30pm to get an update which the supervisor told me to do, she hadn’t even been back to check on my grandmother since we left. She told me they had a bad fall with another patient and were dealing with that right now but she would go check on her as soon as she was able to. My grandmother was approved to stay a month for the rehab which she needed and we pulled her out of that place the first chance we could get. She came home today and they lost her hearing aids. She had them last night! How did they lose them right before she came home. This place is a disgrace and they need to do better. I work in the medical field myself and I understand being short staffed but it never gives you the right to neglect patients and abuse patients. DO NOT SEND YOUR LOVED ONE HERE.