W

william silvano

Receptionist was helpful. Check in process is a bit intrusive. I didn't have much interaction with other staff. Facility seems well tended and sanitary. I was visiting a rehab patient

E

Erica Gentile

I love the care that Schenectady center provides for my father he started out there in just the rehabilitation part and needed to be moved into long term and I got offered a room for him and we absolutely wanted him to stay there everyone takes amazing care of my father. Always clean and organized.

A

A Mastroianni

I was not going to post anything here despite the problems and neglect that went on with my mother. I even thanked you in the obituary for the care she got in the last few weeks. when the mail came yesterday. I was expecting a condolence instead I received an incident report over an incident when my mother choked, but you failed to mention how the nurse never came into the room to check on her after I sat there for an hour and a half. you never sent an incident report when she almost stroked out staying on the other wing because her food was going into her lungs and she ended up in the hospital for seven days from pneumonia and sepsis because your aids were failing to sit her up properly. You failed to mention the fact that someone broke her fan. Stole her phone charger so her grandkids were never able to communicate with her. stole her favorite shirt that you have still in your possession still somewhere that I wanted to bury her in nothing. I was going to leave this alone, but the mere fact that you send me a letter after she passes rather than a condolence is astonishing. Absolutely deplorable. BTW I want my mother’s shirt back. Everything else was cheap second hand clothes.

M

Monique Sheldon

It looks nices and the staffed seems ok but very short staffed. They let my mother be in pain for the entire week she was there and only offered extra strength Tylenol( she suffers from chronic pain) She fell out of the bed multiple times and they did nothing to further prevent it. Then if that isn't bad enough they lost her glasses and dentures and have not reached out to solve the issues of reimbursement after my many attempts to contact them.

J

John McAlister Jr.

My uncle was admitted to the Schenectady Center, and my father and I visited often. Unfortunately, our overall experience with the facility was subpar, particularly when it came to communication with the nurses and supervisors. We rarely received callbacks or the attention we needed during visits. The one positive aspect in our experience was Richard, the gentleman at the front desk. Whenever we called, he went out of his way to make sure someone answered after our repeated failed attempts. When we visited and the nurses offered no answers, he personally got up, found the right person, and ensured we received the help we needed. He always greeted us with a warm smile, remembered details about my uncle, and consistently did his best to support and advocate for us. He even helped support my uncle in his discharge, bringing his stuff out to the transport. We really appreciated it as my father has a hard time moving around. His kindness and dedication were truly a blessing. In many ways, he felt more invested in my uncle’s care than much of the nursing staff. Richard was the only consistently attentive person we encountered, and I sincerely hope he continues to be part of the staff at the Schenectady Center.