C

Carolyn Fiorentino

Day 3 of stay for my Mom who is 88 . Mom was in St Catherine's rehab for less than 1 day before being sent back to ER. Worst place ever! Smithtown Center has been great! Clean, caring and attentive staff. So at ease that I chose their facility

A

Amy Fasanella Fasanella

I would like to praise some of the people working at the rehab center. Wim, I'm not sure if he's a nurse or aid but he is awesome, always willing to help and very caring. Margaret, a nurse, shes amazing, always is making sure my mom is ok and on top of stuff medically. Jocelyn, an aid, is phenomenal, anything my mom needs shes always there with a smile on and going above and beyond. Peg, the conceirge, stops by my mom's room every night to ask if she has any concerns and addresses them and calls me every night to answer any concerns I have. I also speak with Annmarie daily and she has been a pleasure

B

Bill Merrell

I wish to commend Julia who is my aid and she is one of a kind. I am very pleased with her dedication and thoughtfulness. I am very pleased with my rehab her especially as a result of all the assistance that Julia has given me while I have been here over the past week. I would give here 10 stars of that were possible. I am very pleased with her assistance. God bless her help toward my rehab. Food was a negative. No matter what was requested the food delivered would be wrong. Otherwise they made several errors on my counidan but overall they tried.

M

Michael Brisciana

My dad recently came home after a two-week stay in the Rehab Unit (Unit D) of the Smithtown Center -- and we couldn't say enough good things about the staff there. From the aides to the nurses to the therapists (OT, PT, Speech) to the administrators, everyone who interacted with my dad and our family was uniformly kind, compassionate, and genuine in caring for him. Even the food was very good -- fresh, tasty, and with good quality ingredients. (We were very impressed with the chicken marsala, for example -- which is very ambitious for an institutional setting). Dad was admitted right before the Christmas holiday, which is never easy to staff. Despite this obstacle, everyone who cared for him -- whether full-time permanent team members or per-diem temporary staff -- were extremely patient, caring, and responsive to his needs. You can tell when someone is just "punching a clock" versus when they have a true calling for their work. The staff at Smithtown Center truly cares about their patients and it shows in their kindness, flexibility, and professionalism. As much as we couldn't wait for him to come home, we were greatly comforted during his stay -- which is stressful for all families and patients, even under the best of conditions -- knowing that he was in good and caring hands while at the center. Kudos, thanks, and appreciation to everyone there.

B

Brianne Razzano

I hate to be the person to write a bad review, but sadly that is where this review is going. My mother had been in this rehab in july/august of this year. She had been a patient on the rehab floor, where there were a few nurses who went above and beyond for her to feel comfortable and made sure her care was taken care of. My mother had back surgery and was learning to walk again, but also was a VERY new cancer patient who was learning about her diagnosis while being in rehab. My mother was on a schedule for medicine and was allowed to up her pain medication depending on the pain scale. The schedule was not followed which lead my mother calling the nurses station and waiting over 30 minutes waiting for pain medication which I understand she isn't the only patient but it left her in insane pain. My mother was also a catheter patient which lead for her to be in diapers because she was not able to walk. She was left in dirty diapers for long periods of time and when changed she wasn't fully cleaned. We asked and provided baby wipes for her to be cleaned with and some failed to use them. My mother had a bed sore on her butt (which we knew was caused by the sitting and laying in bed due to her condition) but we asked that it was cleaned properly and there was fecal matter on it 90% of the time because they weren't using the wipes. My sisters and I weren't able to make it up everyday and some days our mother would call us crying telling us they left her in dirty diapers, pain medicine schedule was later or her insulin wasn't given to her for her meals. When calling we either couldn't get through or we would have to call the social worker or the front desk. Fast forward to my mothers last three weeks in the facility where I had noticed that she was starting to wheeze. Now my mother was just diagnosed with stage 4 lung cancer so I watched VERY closely to anything with the chest. When I noticed it we spoke to the doctor in the facility who examined her and told us that her lungs were clear. After a week of asking for the doctor to look at her again they came in a told us they were starting breathing treatments because they finally heard what we were hearing. During this period of time my mom had been diagnosed with a UTI which they put her on the wrong medication which we found out later. One morning shortly after this I receive a phone call from the nurses telling me that they were sending my mother as an emergency patient to the closest hospital because she had a high fever and high blood pressure and wasn't responding to them. When she got to the hospital we were made aware that she was on the wrong medication for a UTI which lead the infection to get worse where she became septic. Sadly with her being septic and having cancer her body went into septic shock which lead to her losing her battle of the amazing life she had. Please if you put your loved one here be on top of their care. I was on top of everything. On the phone for every nurse interaction, on the phone for every meeting. listening to EVERYTHING everybody told me. Did my research to give her a better life. I will say to the few nurses that were kind and were patient with my very emotional mother, thank you you made some days/nights so easy for us leaving her in your care. She always said the food was good even the stuff she didn't completely enjoy. For these small things I will give you 3 stars.