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Richard Deyoung

I would like to wish everyone at the Baldwin section for making my stay Pleasant especially Jamie who everyday I see her pretty face would cheer me up i still think about you

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Emily Viau

I have nothing but good things to say about this facility. When I walked in I could tell staff are happy and enjoy their job, patients are well cared for. The house keeping was immaculate and everywhere I looked someone was mopping a floor or wiping down a surface.

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Elizabeth Flint

We found the staff and management of this facility to be attentive, patient, caring and extremely professional. I witnessed the residents being cared for as if they were family to the staff. The director is very involved in ensuring this facility exceeds what is expected in the care of their residents and the mutual respect of both the staff and residents.

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Jennifer Cornwell

We would like to give Shaina Olton an enormous thank you for taking the time with us on our visit last week to decide if this was a good fit for my mother. Shaina took her time with us and walked us around the entire facility all while interacting with the patients and staff sincerely. She knew each and every person’s name and you could tell she had a vested interest in this place. As a nurse myself, I have had interaction with many levels of management in the medical system and this was such a warm and welcoming experience. I kept saying in my head, I wish I had an administrator who took this amount of time and energy to be visible. What a relief to know that they can have a nursing home that is not your typical, depressing environment. Most hospitals and nursing homes I have worked at have been dirty and had the odors of sick people lingering in the halls and rooms. This was a completely different setting which had people up and walking around. It was a bustling place with encouragement of getting up and out of bed. There were not any smells that would make you uncomfortable as an outsider. Overall, I would rate this experience a 10/10. Shaina has put a great deal of energy into her career and it shows in every inch of this facility. Keep up the good work. We are moving forward to having my mother move in. Thank you again Shaina! You made a difficult decision easier on us all. Sincerely, Jennifer

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Kerissa Wheeler

My mom(almost 74 at the time) was there in july 2023 for maybe a week and a half until the very beginning of august . She went in because she fell from not being able to walk very well. They were suppose to help her with that. We saw her right before going in there and other than her inability to walk she looked fine. She was coherent and herself. I called her on July 29th(day before her 74th birthday) and she was completely out of it. I was told she had low oxygen so they put her on a tank. I asked if it was covid and they said no. We go there the next day and she was not in good shape. We were told she has bed sores(at the time I didn't know that was a sign off neglect), I was also told not to believe her if she said they were mean to her and that she just didn't want help trying to walk and wanted to stay in her wheelchair. We see her and she can barely hold her head up. She barely said 2 words and she looked drugged. She looked thinner. A couple days go by and my sister is told she was rushed to the hospital. Never said what hospital. Also, sodus is around an hour drive from us. We had to call several times to get someone to tell us where she was. Turns out she did have covid and they didn't send her to the hospital immediately when they found out. Fast forward 3 weeks where she got transferred from the hospital(who tried everything and took great care of her) to a hospice facility. My mom died from covid pneumonia and I 1000% blame Sodus.