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Loretta Infranco

My 103 family member recently stayed at St James for 3 months. She was treated with respect and kindness. Her medical issues were addressed by experienced nurses, rehab therapists and doctors when necessary. The social activities was a highlight for her. The team at St James is attentive and knowledgeable and is concerned for the person’s overall health. The administrative staff was professional and compassionate towards our concerns In particular Cristen Wei listened and offered guidance giving us peace of mind. The place is clean and pleasant for patients and visitors I highly recommend St James.

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Brie Ingram

Unfortunately, our experience at St. James was nothing but disappointing and stressful. We brought my grandmother here expecting attentive care and a supportive rehabilitation environment, but instead encountered consistent issues that made the recovery process much harder than it needed to be — both for my grandmother and for me as her primary caretaker. As a family member who visited at least once a day, every single day that my loved one was at St. James(35 days), I expected to be able to go to work and sleep at night in peace, knowing she was being properly cared for. Most days, that was not the case. To be fair, there were a few standout staff members who genuinely cared — the kind of people who treat patients like family and go above and beyond. Their compassion and dedication did not go unnoticed, and we are truly grateful for them. One of the nursing supervisors, Jen, was always quick and ready to help whenever we needed. The PT/OT team successfully rehabilitated my grandmother back to her baseline. And without the wound treatment nurse, Sarah, I’m not sure my grandmother’s wound care would have ever been handled properly. Fortunately for us as family members, the treatment nurses often left dated and initialed bandages in the room without changing her dressings — so we began documenting the neglect by photographing the bandages alongside our dated visitor passes. Once we began noticing signs of improper care, we started showing up at different times of day just to see what was really going on. On multiple occasions, we found my grandmother still in the same dirty clothes from the day before, unwashed, and even lying in bed with her sneakers still on. It was extremely upsetting and completely unacceptable. When I once called to speak with the unit’s nurse manager, a staff member — who I later learned was named Brian — refused to transfer me and dismissed all of my concerns. When I asked for his name, he would only say he was "a supervisor," though I know the unit has a designated manager. He still would not let me speak to them. Sadly, this wasn’t the first time a staff member refused to give their name or had their name badge completely covered, leaving no way to properly identify who we were speaking to. I could go on — about the clothes that went missing, the number of times her room went uncleaned for days, and the lack of accountability when we raised serious concerns. What made things even worse was that my husband and I were sometimes asked to leave the room during care — even when my grandmother specifically requested that we stay. That kind of disregard for a patient’s comfort, dignity, and autonomy is completely unacceptable. Thankfully, we were eventually able to bring her home, where she could be properly cared for. If you do leave a loved one at this facility, I strongly suggest keeping a close eye on both the rehab and the staff at all times. Being present and involved may be the only way to ensure your loved one receives the care they deserve. A lot gets swept under the rug, and concerns are too often dismissed. Unlike some of the suspiciously perfect reviews, this one is from a real family member who truly spent time here.

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Terrie Alfieri

My granny has been here for a few months after a fall. The staff is so kind & they take such great care of her from the front desk, to the admin staff, nurses, aides and physical therapists. Granny is able to enjoy the outdoors with beautiful fountain & flowers. She enjoys most of the food and is generally comfortable in her bed & wheelchair. It's clean & beautiful inside. There is a liveliness as you walk through the halls which is significant to mention based on the experience she had at her last facility. I have learned that no matter where your loved ones are staying, you will need to advocate for them every step of the way. However, once we got granny set up, the staff was very attentive. Her #1 favorite activity at St. James is the music night with Dani. Granny was feeling pretty down when she first came to St. James and then she started going to the "concerts" (as she calls them). She looks forward to it all week & talks about it with her friends & family. It has really lifted her spirit over these past few months and I am so grateful for this special part of her treatment. She will be leaving in 2 weeks and while she's thrilled to go back home, she has mentioned several times how much she is going to miss the community at St. James. I couldn't recommend this rehab enough! The peace of mind our family has just knowing granny is in good hands means more than you could know.

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CHUCK CARTER

Mom is 92 with Parkinson's Disease and needs extra care and the wonderful people at St James Rehabilitation Center are doing a great job for Mom attending to all her needs in a timely manner. And something that's really important to us is that Mom really loves the food at Saint James Rehabilitation Center. Mom endures and enjoys her physical therapy sessions. She really likes Physical Therapy staff. She said everyone is really nice but thorough. I would recommend Saint James Rehabilitation Center.

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Denise Crean

The staff at St James Rehab is phenomenal! Everyone from reception, dietary, recreation, SW, Case Mgmt, PT/OT, nursing, nursing assistants are caring, pleasant, professionals who take the time to listen and answer all your questions. I also have to mention an experience we will always remember. My mom had a private showing of her favorite movie in her room! It was set up beautifully giving her room the feel of a movie theater.