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Elizabeth Fresca

From the beginning process of my mom being transferred out of the hospital to Carmel Richmond Nursing Home it’s been a great experience. Very helpful and professional. Gina Esposito is a pleasure to deal with, and Diana as well. They were both so helpful with getting my mom the best care and getting her situated. The head nurse Jessica is great. She always answers any questions I may have and calls back if I need her. The aides and nurses are awesome. Especially, Naomi, Shay, Lisa, Victoria and there are more that I am forgetting. And they are doing renovations that are beautiful!! Overall, it is the best nursing home in SI and I’m happy my mom was able to be here.

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kathy

My family and I enrolled our mother into the PACE program at ArchCare and we could not be happier! This is the type of health care that all seniors should have. They are very kind, compassionate, professional and attentive to situations that arise, making every effort to come to a quick resolution. They take care of everything from making doctor, PT, and OT appointments, etc., arranging transportation to and from the center or a doctors office off-site, providing home care as needed and a nurse who is in charge of my Mom's care. They provide her with lunch while she is at the Day Center and they have activities and events for the patients. My Mom's nurse, Toni, is very responsive to any questions or concerns that we may have, and works hard to address and resolve them. She is caring and kind... as are all of the staff that I have encountered. Cynthia and Shalyn arrange transportation, Donna supervises the nurses and MaryPat is the Director. They have all worked hard and diligently to provide the best care for my Mom; and have all been responsive when I have contacted them. ArchCare PACE Program is a God send and has provided great support for my Mom, Dad and my family!

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Christine Emigholz

My mom has been in Carmel Richmond twice for rehab after having UTI I can’t say enough god things about Carmel from the experiences we had. From the time you walk in the door , being greeted by their security, and the employees walking past you in the hallways. REHAB was the best she has had. And we were in New Jersey also. Eger here on Staten Island. The aides on the second floor were great ESPECIALLY LISA. she went above and beyond with her patients. I just hope if there is a next time to go to a rehab we are able to go to Carmel once again.

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Melissa Hessel

We could not be more grateful for the care and kindness my grandfather has received here. From the very first day, the staff welcomed him with warmth, patience, and genuine compassion. Every team member—from nurses to the aides—treats him with the respect and dignity he deserves. The environment is always clean, cheerful, and feels more like a home than a facility. Communication with families is excellent as well. We are always kept up to date, and the staff is approachable and responsive whenever we have questions. Knowing he is safe, comfortable, and truly cared for gives our whole family peace of mind. We are so thankful to have found such a wonderful place for my grandfather.

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Alexandra Minucci

Carmel Richmond Nursing Home is a wonderful place! The facility is always clean, and the staff is truly amazing—whenever you need help, someone is always there. They offer everything from acute rehab to long-term care, and the physical therapy was incredibly helpful for my family member. The nurses, doctors, and therapists cared for her as if she were their own family, which gave us such peace of mind. The doctors are always available, knowledgeable, and kind. I’m so grateful for the outstanding care and support Carmel Richmond provided! Highly recommended