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JT

I know this is long, but the details truly matter. This facility severely neglected my grandmother during her final 72 hours, directly contributing to her death. She was admitted from the hospital with end-stage COPD but was expected to live at least another two months, according to her doctors. Within 24 hours, she became disoriented, slurred her speech, and repeatedly complained of severe breathing difficulties. Despite these clear warning signs, staff failed to monitor her appropriately or respond with urgency. Approximately 48 hours later, her condition drastically worsened. A nurse called my mother at 8:30am and left a casual voicemail with no sense of urgency. At 10am, the same nurse called me, stating she believed my grandmother was “going to pass today” and suggested we come to say goodbye. The nurse should’ve called me immediately after my mother, not 90 minutes later. Upon our arrival, my grandmother told us she could not feel any oxygen coming through her mask. My mother placed her hand inside the mask to check for airflow and felt none. She immediately called for a nurse and was told the oxygen machine was unplugged. My grandmother was deprived of adequate oxygen and kept on a basic nasal cannula instead of the required oxygen mask for most of her time there. Nurses failed to properly document her care, could not confirm when she last received morphine, and left unidentified pills on her nightstand. We were also told she had not been checked on overnight. As the day progressed, her condition continued to decline, and it became clear she was actively dying. Her pain medication was delayed for hours, leaving her in visible distress during her final moments. After her passing, staff were disorganized and dismissive, leaving our family sitting with her body for over an hour while waiting for a doctor and head nurse to pronounce her time of death. An investigation ultimately confirmed what we witnessed, revealing serious neglect that resulted in staff discipline and one nurse losing their job. My grandmother was denied dignity, comfort, and compassion in her final moments. This experience was devastating and entirely unacceptable.

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Joan Roesch

I have two family members who reside at Eger. However, one passed recently, my Mom. You absolutely have to advocate for your family member. Mom was a chore, with dementia, she acted unkind. It took a bit but found the best nurses and CNS’s they have. Yes, they are understaffed, but the ones who truly care, make up the difference.. My brother is still there and after her passing, they were so supportive. I know it’s the right place for him after paralysis from stroke.

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Joanne Soldano

This was the toughest thing a child has to do but Egar staff is amazing. Everyone is so caring and supportive and made this decision much easier to deal with. The dr staff is always updating me on what mom needs. The aides are wonderful. Knowing mom is happy and has activities that she enjoys doing along with this amazing staff is comforting for the family. We know mom is in good hands.

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Tom Quinlan

Our mom spent several years at Eger, initially in assisted living and later in the nursing home. Throughout her time at Eger we were always grateful for the professionalism, compassion and the attention to detail by all of Eger’s employees. Our mom, enjoyed her independence at the assisted living facility, but was also watched over. As her health declined and she transitioned to the nursing facility she was treated with dignity and respect. We knew she was in good hands and it put us at ease. We thank everyone at Eger!

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Neenoze74

No issues so far , staff was very attentive and were providing prompt care around the clock ,spoke to many different staff members and I was really happy with the care for my mom after 3 days so far . I did show up at various different times and was satisfied.