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maria faciolas

My loved one has been transferred to this nursing home, and I Must Admit, that prior to his transfer, I was Nervous based on on our experience with his previous nursing home, which was Split Rock. A few months have now passed and without wanting to be overly excited (the first Couple months) I must say that this is probably One of the best nursing homes. As for the people that have reviewed it poorly It’s truly unfair. My personal experience is that everyone in there has made it they’re sole purpose to create a homey environment Filled with love and care.. I’m still in shock Of the Compassion and the care That the staff provides. It’s not glitzy fancy, however A true Home is never a fancy appearing one. They focus on well-being and health . Starting from top to bottom, it feels like they have created a community for the people that need to be there and their primary goal is to make people well.. I have not had a piece of mine for the past year(While my loved one was in the hospital and then Split Rock ). Since he has moved to Silverlake I feel like it’s just family taking care of family. My brother is in need of respiratory care and I am so grateful they provide that. The improvement that he has made is unreal and almost like a miracle. Right when we lost Hope they gave it back to us. I also wanted to point out how the staff Is one step ahead Of our loved one’s Care. Our experience from other nursing homes (Even hospitals ) was that everyone would wait till last minute until it was almost too late To take action regarding his health. Here even when they suspect something’s not going well, they act on it so it doesn’t escalate. So to the people that left the negative reviews, I recommend You take a look around and get a reality check and stop complaining about cookies. These people here are on a mission and are literally saving lives. They Will treat your loved one as a human that matters And not only will they care for them physically but also mentally. Providing 360 care is the most essential and very rare to find anymore. Ps we visit almost every day, and I could guarantee There is NO foul smell like one of one the reviews has stated. Honestly, I applaud the people who run and are in charge of this facility and of course, each and every one of their staff. Whoever is In charge of this nursing home sincerely cares. Thank you for all the hard work and dedication. You and all your stuff are true lifesavers.

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Brent Alexander

The amount of mice they have in this facility is unbelievable. I came to watch someone overnight who lives in a group home and counted seven different ones running through his room. I did not want to put my feet down not to mention the ones that run in the hall all night long. I could not wait for the shift to be over. The amount of mice that run around under the patients beds is just sad to be making all this money and have an uncontrollable rodent problem like this is insane.

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Juliette Clines

I had an issue i felt was important to discuss with administration. I was told director of nursing was not there but asst director was there...this lady acted like she didn't even see me...never spoke to me to resolve anything and just told someone to tell me "she's busy". I don't know what's wrong with her and this may be childish but id be angry too if i looked like a gremlin that never seen the sun. If you hate your job get a new profession instead of being unprofessional. Other wise experience was OK, but she definitely left me with a bad taste.

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M P

I had a very negative experience during my recent visit to here. I was visiting my mother and unfortunately, my encounter with one of the nurses, Melissa, was incredibly unpleasant. She was not only rude but also extremely condescending, short, and passive agressive. I tried to address my concerns by reaching out to the administration, but despite waiting for what felt like an eternity, no one came to speak with me. I am left unsure if the issue was ever even communicated to them. It’s disheartening to have such a poor experience in a place that is supposed to provide compassionate care. I hope that the management takes steps to address issues like this...everyone deserves to be treated with kindness and respect, and unfortunately, that was not my experience. I was initially going to give 1 star but then i visited again later in the evening and the staff were going out of the way to assist me so due to that i gave 3 stars I truly hope that others do not have to go through the same.

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N Cru

Wonderful and accommodating staff. I'm so glad I chose this facility for my mother. She was transferred here from the hospital and has been receiving excellent care since. They have a very nice community, special events for each season (with live music!) and is overall a nice and clean environment. The administrative staff always keep me informed of her care and let me know when something is needed on my end in a timely fashion.