D

Donna Filler

I didn't realize hospital departments would close for a holiday so I went for a blood draw on Martin Luther King Day. I always thought health facility departments were always open. Now I know better. My issue is that I went up to the front desk and said I was there for a blood draw and the middle-aged woman there told me blood draws were closed for the day-no explanation why. Her attitude was hostile and I felt she was winding up for a confrontation. I said thanks and got no response but the glare that was present through the entire interaction. I felt like a chastised child. This presented a very bad image for the hospital and disgusted me. It's a shame because this hospital has great workers otherwise.

B

Bri

Walked in and there was absolutely nobody in the waiting room. Wonderful! Was immediately brought into triage. Wonderful! Triage RN told me to sit in a recliner in the hallway (directly facing the nursing station) and that was my room. The floor RN came over right away and introduced herself. Never saw her again. I sat in the hallway for three hours without being acknowledged by a provider or my nurse. I had to ask directly for the charge nurse for an update in which I was told “the doctor will be right with you”

M

Mike Botto

This review is for the hospital administration and leadership. You need to hear this and fix it. I came here on Dec 31 for some pre surgery tests. Place was like a post apocalyptic scene where society has collapsed but some are desperately attempting to hold on to some semblance of normality. Parking was a bit confusing but navigable. Upon entering the main entrance I was greeted by a grumpy guard at a makeshift screening/metal detector area. After that I approached a unorganized front desk with two mildly attentive women, but they were fairly clueless and to where I needed to go. The one said to just head down the hallway until I saw a sign. So I did. I walked down a poorly lit hall lined with drab colors, empty wheel chairs, cluttered offices, and dirty floors until the end where I found the sign that had been printed out and taped to a makeshift stand probably that morning. I was slightly unsure if I was at the right door until an attendant asked me what I was looking for. I explained and she asked if the front desk handed me my labels. Perplexed, I said "No." And she proceeded to take me into and empty office area and printed off a page of labels for me. Presumably for my upcoming tests. She then walked me into the area I was searching for and instructed me to wait until called. There were several "stations" but all were devoid of people and office equipment. Just a room with chairs. No people. A nurse then appeared and said she would be with me shortly. To her credit she was back in about two minutes and walked me back to the exam room. We walked past what was probably a nurses station at one point, but was now a holding area for old phones and office equipment. The nurse was very friendly and competent. Bonus points there. She then instructed me to head to another area for the blood draw. This was back out to the front of the hospital past the reception area. I found a young girl sitting in a chair (no desk) by the front door wrapped in a blanket checking folks in for various offices. When I got to her she checked me in, and then said she would also need to walk me into the blood draw area to check me in there as she was the only person working. She was friendly and competent. The phlebotomist was also friendly and quick. Bottom line most of the people working there were friendly, but the conditions they were working in were deplorable. I almost walked out and really had little confidence in this hospital. Not sure what's going on with this place, but they really need to address how things function with their check in. I like my doctor, but had I known he performed his surgeries here, I would have definitely found someone else. At this point I need the surgery and must move forward so we'll see how things play out.

M

Michelle Coonradt

My grandson was delivered at Upstate Community Hospital yesterday. The staff and accommodations have been outstanding! Nurses Ivy and Sarah are very knowledgeable and so personable. Thank you, thank you. From the ER staff to the nutrition staff and housekeeping, we cannot say enough good things. Everyone has been wonderful. Special thank you to the ER, delivery nurses and NP Hillary. You are wonderful. God has definitely been blessing us with each of you.

J

James Liam

Best Astrologer Vijayendra and I did not the issue important the stuff that was 300-500, do with would like can get the job for the stuff . We I remove it is very the to people that I can don't the back to here the for solution and 😁 is very restaurant name and I did not I would I would like and this mall and this mall is a 3rd party time me the start with a new good condition for the opportunity to help me the name stuff a 3rd of it you can pay little amount of but you can get her to the stuff here you I did you sleep well last I