B

Bill

Our experience at Troy Center turned out to be genuinely positive, even though we were hesitant at first. That reluctance went away quickly when we saw how supportive the staff was. The rehab team was consistently encouraging, and dedicated. They treated our dad with compassion and respect. He’s moving so much better now. We can’t thank them enough. We also want to thank Nick in social work. He took the time to listen to us, answer our questions, and make sure we felt heard. His patience and willingness to help put us at ease. We also want to thank Jenn, one of the nurses, for taking the time to talk with us and explain things clearly. She made us more comfortable and confident in the care being provided. Troy Center exceeded our expectations. They helped make a difficult transition a lot easier for dad and our family. Thank you thank you!

B

BRENT DANZIG

I'm happy to give this place 5 stars. It's not perfect but if you're looking for a perfect nursing home, then you've got issues no nursing home can fix. And to everyone giving 1 star, you have lived a sheltered life not to have ever dealt with facilities that actually merit a single star. Several of you also seem to be confusing a Google review with a complaint form. With exactly one single exception, ALL staff are friendly and patient and professional. Administration is very responsive to concerns. The food is nursing home food, but they are INCREDIBLY accomadating for likes and dislikes. They'll also increase portion amounts if asked. As for their PT and OT therapists, I got no notes. They are straight up uniformly fantastic. Maybe I'm lacking some objectivity. I was there for a month and either you're going to build strong bonds with those working their heads off to care for you, or you're just going to drown in your self pity and write such witticisms as "can I give zero stars?" GURRRRL. I survived a zero star facility a few years ago. This place ain't that.

A

Alicia Smith

This might be a record arrived here today for rehab for a total hip replacement had some complications and set back been a long week in recovery get here today at 4pm ish ask about my pain meds as I was moving a lot today, they said they needed to put the orders in, that’s about 7:30 I asked again one of the pleasant aides said the nurse was coming finally shows up at 9 pm says she doesn’t have access to the pain medication and if there is no one else here I can’t give it to you, what about this poor patients who are here at the end stages of their life are they not entitled to have pain free deaths! I truly at am a loss! Then the nurse asked another nurse and used the terminology she is impatient. Then tried to say she said she is in pain, sorry totally with it and I can hear just fine she assumed that I couldn’t hear her because my headphones were, sorry chick they turn off during a conversation I am furious

S

Sue Kelly

Can I give zero stars? Our experience was terrible from start to finish. The staff were lazy, unfriendly, and, most importantly, completely incompetent. Even three days felt far too long. When the EMT arrived to transfer our patient to the ER, he remarked that he "wouldn't leave a houseplant there"—a statement that sadly felt accurate. The facility was dirty, the food looked inedible, and even one of the staff admitted it was "terrible." If employees themselves are speaking so poorly of the place, that should tell you everything you need to know. Avoid this facility if you care about proper care and basic human decency.

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Scott Thorner

I was in Troy Center rehab for almost three months. During my time here, I found most of the staff was attentive and helpful. In the time i was there I got to know many of the nurses and aides who took care of me. The physical therapy department was excellent. I could not walk at all when I came in and by the time I left, I was walking with the help of a walker. They worked me every day, Always greeting me with a smile. They joked around with each other, and with the other patients. They would encourage me to come in and do a second physical therapy in the afternoon or just hang out talking with other patients as well as doing my own therapy and exercises. The aides worked very well together, especially when they were shorthanded. They worked as a team to get all the patients taken care of well, i believe everything changed after covid.And every place is operating shorthanded nowadays. That being said, yeah, the workers stepped up to the plate to make sure we all got taken care of. The place is not perfect and there are a few things that could be improved. Getting more, people to come in and clean would definitely be helpful. If I had to get more physical therapy, I would choose to come back.