UTICA REHABILITATION & NURSING CENTER is a Medicare-certified nursing home located in UTICA, NY. CMS overall rating: 1 out of 5 stars. Google rating: 2.5 out of 5 from 33 reviews. Accepts both Medicare and Medicaid.

UTICA REHABILITATION & NURSING CENTER

utica, NYMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

2535 GENESEE STREET

UTICA, NY

Oneida County

Service Area

This nursing home is located in Oneida County and serves residents in the NY area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

PERSONAL HEALTHCARE, LLC

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.44 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.40 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 76.5% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 59.5% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

2.5
33 reviews
Randy Lohnas

Randy Lohnas

My name is Randy Lohnas and I was a patient there for 2 weeks after being in hospital for 1 month due to heart issues. I was on the second floor and the staff was AMAZING. They treated me with respect dignity and compassion. Great place and made some great friends. Second floor you are AWESOME. Especially Jake, Dominique, Ms. Queen V, Nicole, Anida, Stacey, Colleen, and physical therapy dept

Verified Google review
Gina Hayduk

Gina Hayduk

My mother-in-law is in the Rehab center and has been receiving beyond excellent help. She has been in other places but they pale in comparison. The therapy department are rock stars and are working on getting her walking again. Thank you Lindsay, Christina, Janice, Tami and Mala. Also thank you to the staff on the 2nd floor especially Jake, Colleen and Stacey! The place has been beautifully renovated and the care is amazing!

Verified Google review
BM

BM

This place looks like a horror movie in the inside, dusty, old, dingy, and moldy. My mom’s bathroom floor and toilet are stained with mildew from them not properly cleaning it. She has also fallen a handful of times, and this last time she hit her head and needed staples in it. The employees here are negligent and mean to their residents and to their visitors. I wouldn’t send me worse enemy to this place. Stay away! Also I bought my mom a mini fridge for her room, and now they aren’t allowed to have them. Instead of calling me to notify me that it needed to be removed . So it was given to my nephew who had no right to take it as it was not his to keep its mine . Again, the employees and administration there are just absolutely incompetent and negligent.

Verified Google review
Don Gaines

Don Gaines

The Nursing staff at this facility was excellent. Personnel were very skilled and compassionate to all the residents/patients. I witnessed first hand the exceptional care, compassion, and professionalism that the staff showed to my girlfriend's mother. We will always be greatful for the care she received.

Verified Google review
Paula Hollenbeck

Paula Hollenbeck

The physical therapy my sister received? Dx: Phlebitis=Treatment plan: tossing a ball. Sent home with Phlebitis. As I read the responses from the facility regarding the many horrible instances, and I'm sure they are very true, I am disgusted with the blatant lies told to these families. I'm know for a fact that when State shows up everyone knows ahead of time and everything is smiles and sunshine. Trust me, I've worked in many nursing homes. It's disgusting what has happened to St. Joseph's. Not that St Joe's was this bad...but not the best either. State needs to show up sporadically and catch the true way things are run. I'm sure there are good people who work at any home, but it's just getting worse. Staff shortages have been going on since at least from my experience 1979. Sad sad sad. All rooms should have cameras. I'd rather loss of privacy than staff having free reign. Shame on those who treat these beautiful souls. Would they want this care for their family. Lord I hope not. I could go on and on and barely scratch the surface. Pay the workers well, hire enough staff, and you might get a better staff.

Verified Google review

Reviews from Google Places for UTICA REHABILITATION & NURSING CENTER. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.