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Carrie James

It was literally The Pits of Hell. Ralph, Betty, Nikki and Jennifer are the meanest and nastiest people I have ever encountered in healthcare. This place is far from a nursing and rehabilitation center. When you have drug addicts, homeless , and mental health patients being housed here it's a big problem. I came here to get physical therapy and respite following surgery. I had the worst roommate who was dirty and rude. The facility itself was in disrepair and the building was filthy disgusting. This place needs to be shut down. There is absolutely no accountability with the staff because they take no pride in their work. Anyone who works here is a glorified bully especially Nikki the third floor LPN who likes to run her mouth. The case management office is not very accommodating as they allow this wrong doing to go on. My spiritual and mental health definitely suffered during my time at here.

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PrincessP

This place is terrible. The last couple visits we had with my great grandmother were sad. They do not take care of the residents at all. My grandmothers hair was all knotted, she was very skinny, her nails were dirty and long, and she had rashes! They brought her food in and just left it on a tray when she can’t even feed herself. The whole places smells like urine. The “caretakers” do not seem to care at all. We asked for water for her and it took them over 30 minute to get it. The place was so incredibly sad. Please don’t send your loved once’s here.

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Barbara Squires

Why is this place still being funded by the state? They were horrendous years ago. We were always told, if you wa t your love one to die, send them there. It's terrible.

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Jaimie Fountain

This place is absolutely disgusting. My mother was admitted here after a brief stay at Ellis Hospital. We tried to have her transferred the third day she was there. First off, the rooms are filthy. Floors are covered in trash, walls have splash stains and food on them. The bathroom garbage was overflowing with trash and my mom wasn't even using it! Part of her ceiling was coming down and had stuff from inside it falling on her curtains. Her breathing machines and masks were all tipped over on the floors and there were dirty sheets piled on top of the broken chair for visitors. The whole place reeks of urine and soiled pampers. They DO NOT answer the call button! My mother waited for 4 hours one night for the staff to come and help her. She developed a severe rash from their neglect. All they could say is that they were short-staffed. They NEVER answer the phone! Our complaints were never addressed. The staff sit around ignoring phone calls and let the patients sit around in the hallways and don't tend to them. I witnessed this. They walk in and out of other people's rooms. My mother had a strange man enter her room numerous times. She had to scream for help and they ignored her, telling her he was harmless. She once left her cell phone on, and I could hear them SCREAMING at my mother. My mom was constantly hungry, they would forget half her food (which was enough to feed a bird) half the time, and even accused her once of "already eating her dinner and forgetting!" Her clothes were lost, and she was told she should have written her name on them before she was transferred from the hospital. Her sheets were filthy, and she was told they ran out of clean ones. She stayed in the same soiled ones for 4 days. They didn't do her breathing treatments with her, they ignored her calls for oxygen and "forgot" to give her medications. They told us she needed to stay for another week when we said we wanted her released. We fought with them to get her discharge papers and got her out as soon as we could. We now have a home nurse to care for her. This place should absolutely be shut down. I pray for the patients here and hope they will find a better place for them to go. I have contacted corporate companies and have taken further action. Please do not leave your loved ones here!

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Cindy Krasney

Where to begin...My mother transferred here from a hospital stay and from the start it was nothing short of a horrible experience for her and our family. Sick, rehab patients just milling about like the walking dead, patient call bells constantly ringing at the nurses station with no response from staff, patients yelling for help, patients going into other's rooms stealing their belongings. Not administering proper medications to patients. Not cleaning/changing bedding or soiled patients in a timely fashion (2.5 hours sitting in a soiled diaper). Some nursing staff and aides speaking unprofessionally in open areas. Admin staff not returning calls...like ever and not responding to simple requests. Admissions staff seem like they have no idea what their job entails, on one occasion when asking for a patient room change, no one knew who handled this. Not to mention we didn't receive admissions paperwork until 4 weeks into her stay. The second you walk in the smell of urine hits you in the face, the building itself is old, run down and appears anything but 'grand.' No security but a sign in book. My mother had lost items, never to be found (don't let the staff do your laundry, you'll never see it again.) There are some good nurses/aides/PT/OT staff that we encountered and for that we are grateful, however if you can avoid this place for yourself or loved one, do it.