M

Michael Mann

My company provides medical equipment for Tolstoy. They have overdue bills and seem to be having financial hardships. A employee named Maribel who we were told is in charge on invoices has been avoiding our calls, emails and on the rare occasion we are able to get through to her she leads us to be believe they will pay and they do not. We have also contacted other employees and have been lied to and then ignored. They are over 13 months in debt. If they are neglecting their business vendors so poorly I could only image how their treating their patients being closed doors. We've tried every professional channel to this facility but no call backs from AP, or any department in this facility. I would strongly advise any vendor, employee, or family seeking care to think twice before trusting this facility. We provided them with credit on good faith and at this point they are taking advantage of companies like mine and the extension of credit.

S

Susan Kuhlmann

My Mom has been in their care going on two years, the care team are hard working, dedicated staff and take good care of her. The entertainment, housekeeping, laundry and food services staff are also kind, hard working people. This industry as a whole has it's many challenges, especially as a 501c. Some of the other reviews here don't speak to our experience but perhaps they haven't had the unfortunate experience to observe other elder care facilities in Rockland. All I see when visiting are the staff at Tolstoy working hard to provide the best possible care to its residents.

L

lisa Treglia

Doesn’t even deserve one star but I needed to write a review. I am beyond appalled and disgusted. My Aunt got brought here by accident as the hospital was supposed to send her to a good place. Well let me tell you I wouldn’t even leave an enemy here. They way they treat people is disturbing.. my aunt was fed the worse crap to eat. When a family friend went to go see her because we are out of state she was left in piss for days not changed or cleaned. She wasn’t taken care of at all!!! How on earth does a place like this get away with treating patients like this in a rehabilitation place. You mine as well leave your loved ones there to die and get treated like dirt. You should be ashamed of yourselves.. do better!!! I just hope one day karma gives it back to you in return. Don’t get a job in this field if you can’t do your job!!!! Freaking Disgrace Thank God we got her out of there. I will be putting the word out to stay far away from this place. Absolutely absurd & disgusting. This place should be shut down for the neglect that’s given.

S

Sylvia Romero

The staff at Tolstoy is one of the most unique, extraordinary and caring group of people I've ever come across in a Nursing Home Rehab. My mom was cared for with dignity and compassion which helped her recover so wonderfully during her stay. I've been a health care provider 25 years and have seen quite the opposite in many facilities. I'm so grateful for each team's hard work and dedication to our elder population. This includes the laundry team, house keeping, Intake dept, everyone in the kitchen, the aides who work so hard, nursing staff, physical and occupational therapy and anyone else I may have forgotten to mention. Thank you all!

T

Tony Diaz

My Mom had a bad fall at home. After two weeks in the hospital, she went to Tolstoy for rehabilitation and care. She was in Tolstoy for a period of two weeks. When my mother arrived at Tolstoy, she was not able walk. Within a few days, she was back on her feet and getting around in a walker (pretty much as she did before her fall at home). From the moment she arrived, the staff was caring and made sure she had everything she needed. The aid, nurse, physical and occupational therapy staff as well as the administrative staff was second to none. In addition, management was very engaged and made sure we were happy with the service my Mom was getting. Great job Tolstoy!