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linda Coffey

‼️‼️‼️ If I could give this place zero stars I would. But unfortunately the only way I can rate this place is by giving it a one star which they don’t deserve. My grandma came here in around August of 2025 I want to say, she came here to get better after brain surgery due to her cancer. And she didn’t, she just deteriorated before my family and i’s eyes. If you love your family please DO NOT I repeat DO NOT send them here unless you want them to pass. The lady at the front desk vaped in the building AND the workers were outside smoking and talking away the WHOLE time while my family couldn’t find ANYONE to help my grandma. People weren’t even at the main desk when we needed them. It was SO bad I timed them to see how fast it would take them to answer her call bell. 2 HOURS and MORE just to answer a call bell when there weren’t any others with call bells on. It smelled like pee when you walk in. The food they give them looks inedible, they don’t pay attention my grandmas roommate she had was blind and was not allowed to walk, she needed assistance. My grandmas roommate left the room 3 times and NO ONE noticed. My father had called the owner/HR and he said he’ll talk to the girls, nothing changed when we continued to visit. They also have a past of having residents escape; Not to mention the workers steal from the residents, I had gotten my grandma a new pair of crocs for Mother’s Day when she went to the hospital and they packed up her things they were missing, along with the stuffed animal my aunt had given her the was ORIGINALLY MY stuffed animal that I let her have for company until she got better and came home. They don’t clean, dirty diapers and and trash laid around the room. And lastly out of many more things that had Happened They let my grandma fall TWICE and the last time she fell she ended up in the hospital and in hospice where she later passed in July of 2025.

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Danielle Rydzynski

Comprehensive at Williamsville has been absolutely amazing with my father in law. They truly care about their patients and work their tails off from housekeeping and nurses therapists and everyone in between. It is still a nursing home at the end of the day so it’s not glamorous but it beats any other nursing home I’ve been to in the area! The only downside is that it can be extremely hard to get ahold of staff and family members.

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Amy Yelen

I am in the facility every week. My family member has been there for years. The residents are always taken care of. When I have visited other nursing homes, I have had numerous people trying to get my attention to get assistance to meet their needs. I have never encountered this at Comprehensive. People are cared for. There are dedicated staff who show up every day to care for mostly helpless people. They are heroes. They show up to take on a job that few people have the heart to take on. I am so grateful for them!

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Timothy Kane

Every meal was cold. Response time when call button was60 to 120 minutes. That resulted in me calling 911 three times to get care for a plugged catheter. I was there 15 days and my sheets were never changed. I was never toileted. . One incident involving me resulted in nurse entering false information concerning a treatment I never received. This is just an overview

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J S

Terrible facility. Needs to be updated, smells gross and dad's call button never worked. They said to unplug it and plug it back in, when my brother did, it still would not work. I was told that maintenance was called but it never got fixed. i would not put a sick cat in this place. No air conditioning. I put my father in the rehab center after he was released from the hospital because it was the only place available. He ended up dying at this horrible place of cardiac arrest, this is not totally their fault because the hospital took dad off of his congestive heart failure medication, and everyone knew about his heart, instead of adjusting it, they took him completely off. (They claim it was because of Blood Pressure Problems).The rehab Dr's knew about the heart problem, but never questioned why he wasn't on any medications for it. His legs swelled like balloons too! The Hospital and the rehab center should have brought in a cartologist, because if both of them would have, he would be alive today. I tried numerous times to call the rehab and nobody would answer the phone or when i left a voice mail nobody would call me back. HIs cardiologist tried to call there as well. My dad sat in his urine and feces for a long time before anyone came to clean him up. My father also fell while trying to get onto the toilet. What a joke this place is, thank GOD i did not put mom in the same facility!