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Nancy Thines

Food tasted awful, always cold, small portions. I was given someone else’s meal 3 times. Severely understaffed. Call button takes sometimes an hour or more to answer. Bathroom is dirty. Toilet paper holder is hanging off the wall. The bathroom call button cord is not connected. On the plus side the therapists were fantastic.

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Barbara Jaffe

This place should be shut down! Doesn’t deserve one star My family member was sick with covid-staff refused a elderly person medical care Family called 911 and staff refused to let them in! What is going on when staff refuse people medical care? It’s disgusting how staff treat the weak and elderly. People who can’t defend themselves Elderwood only cares sbout the buck They refuse to let people leave with family This is not a correctional facility! These people should be treated with love dignity and respect! If you are looking for family members to be treated with dignity -go elsewhere!

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Lay Moore

The DON Andrew is very flirtatious and I am reporting this matter to the state as soon as possible and his language is very inappropriate. I went to visit my mom in rehab and I do not appreciate how playful and unprofessional he was. I also think he and the Adon Jillian is having secret relations I asked him personally was that his wife they both laughed. I do not trust my mother in there hands they are very unprofessional. Work is for business not pleasure. The facilty is a complete joke and there were no employees around on the afternoon shift. The food was very cold. DO NOT PUT YOUR LOVED ONES IN THIS FACILITY.

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theBrown7

Since I know only those with a complaint will usually take the time to post, I felt it only fair to balance those out with my happy review. My Mom developed dementia several years ago and after trying a lot of other options, she ended up here and it was a great fit. From day 1, we, her family, felt welcomed, informed and felt like Mom was getting quality, compassionate care. Some days, I would actually get several updates from the various caring staff that worked with her as she deteriorated until her passing and even after. Never once, on any family visit, did we ever feel she wasn’t getting adequate care. The one time I suggested we lower her bed as she was developing balance issue, it was promptly lowered. Thank you to everyone who worked with Mom, we are very grateful for the compassionate care she was given!

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Jeanne Piacente

My Mom is being discharged from this facility on Tues. My sister and I have been there many times to visit my Mom and observe their treatment of other patients. We were absolutely thrilled with everyone we met. The nurses, nurses aides, physical therapist, social worker and even the girls who delivered her meals were beyond helpful and kind. The woman in the next bed was treated every bit as good! My Mom lives at Elderwood Assisted Living in Hamburg but when she needed rehab Williamsville had availability when we needed it. It was a bit of a drive but soooo worth it when we saw what good spirits my Mom was in each time we visited. I took the time to thank each and everyone of them in person! It was obvious the employees love what they do for a living. Thank you for making my Moms stay just as nice as could be!!!!