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Carmen Irizarry

This place smells bad, they don't clean it. I feel sorry for lacks o f atención they give to the patients. Patients suffer for the póor hygiene. This place should be closed, everything in the room is old. This center needs immediate attention.

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Jayne Martigneni

This facility is filthy and disgustingly dirty from when you walk into the front door. The patient's room and especially the bathroom was filthy. The entire facility needs to be rehabbed. The staff was very courteous and engaging.

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David Musielak

Do not go there!! I was pushed onto the floor and landed up in the hospital. Poor quality food. Staff does not respond when you press the call button. Had bugs and flies crawling on my face. Very rough treatment. If you care about your health, this is not the place to go to. Was pushed off the bed twice.Ended up in icu.

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David Eppolito

Today I attended a 104th birthday celebration at Williamsville Suburban. The staff was so friendly and supportive. It was quite evident that they all cared about Mickey and helped to insure that her birthday celebration was a success. Thanks to all involved!

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Mike Cardarelli

**UPDATE TO YOUR RESPONSE: Stop with the form letter responses. Your place is a disgusting pit that isn’t fit enough to serve cockroaches. If you took our reviews seriously, you would have done something constructive about it instead of offering me to call. You don’t want me to call, I promise you that. I have already reported you to New York State, and you have a lot of audacity having the pictures you do on your website. Two Words. HELL. HOLE. If you have ever seen the show Golden Girls, and wondered what “Shady Pines Retirement Home” would have looked like, this would be the perfect set for it. My aunt was transferred here from Mercy Hospital (THAT is a separate matter I am dealing with), and I was about 10 minutes ahead of the transport van. I pulled onto the property and there were two buildings. One said “Williamsville Suburban Nursing Home” on one, and the other was a much larger building tucked back. When I parked, I thought “wow good thing she’s going to be in this building and not that bigger one.” Welp. I was wrong. The website shows these beautifully manicured rooms with televisions and modern updated features. THAT IS THE REHAB FACILITY ONLY. The “Long-term” care facility is the big building in the back and looks like the Bates Motel. The halls smelled of urine. There was dust CAKED on blinds all over the place. There are punch holes in the wall with bad spackle jobs over it. When they wheeled my aunt into what would have been her room, it was a double room, and she had no furnishings whatsoever. Oh wait no I’m wrong. YOU GOT YOUR OWN BULLETIN BOARD! Her roommate said she has been waiting 6 months for a phone in her room. I went to confirm with them that my aunt would be getting the incontinence care that she needed, that the hospital specifically noted that she needed, and the one lady said “she can sit on a bed pan all day.” Why don’t YOU go sit on a bed pan all day ma’am? I wanted her out of there and I wanted it now. I WILL say that Amanda, the nurse supervisor was VERY nice and understanding how visibly upset I was at the situation and helped me with getting her signed out AMA. At one point, I was on the phone outside crying that I cannot let her stay at this dump. I paid $400 for the transport vehicle to come and pick her up and I just took her home. I would rather put my own blood, sweat, and tears into her care because I could not, in good conscience, kiss her goodbye, get in the car, and go home, leaving her there. You should all be absolutely ashamed of yourselves for thinking that ANY part of your facility is deemed suitable for care. I will be filing a complaint with New York State, because that place needs to be shut down.