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Carol OConnell

My dad has been in this rehab facility for two weeks after having hip surgery. He also struggles with dementia. That being said the staff has been incredibly professional, warm and caring. They are responsive to any questions that we have. It is a busy facility and so you do need to expect that the staff does have to juggle its assignments. But any major concerns that our family has had has been addressed quickly. Overall, a very positive experience.

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Angus Grieve-Smith

The staff at Queens Boulevard Extended Care Facility were almost all friendly and helpful, and worked hard every day to make my mother's last six months as safe and comfortable as possible. My mother told me she was satisfied as well. The only reason I'm giving four stars is their inadequate protection against airborne infectious diseases. The staff offered vaccinations, but rarely wore anything more protective than baggy blue "surgical" masks, and often wore those under the chin or below the nose, or not at all. My mother caught a cold during her time there, and had to be sent to the emergency room for shortness of breath.

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P. R.

The place is actually clean from what I can see. The problems seen here: shortstaffed so it's hard to get help as a patient. Showers are sporadic here for patients needing help. Laundry service is virtually nonexistent apart from bed clothing provided daily. My family member is on her 4th week and laundry has yet to be done for her. She gets promises that it will be done "soon, soon..." but no one ever shows up. Don't bother dropping loved one's clothing at reception to get personalized (so they return to rightful owners) because no one is getting clean clothes OR clean bodies here. Visitor's rooms are very, very, very ugly and so unkempt only staff members use it as their own bigger lounge. If your loved one can do everything themselves and needs NO help but is recuperating from something like a cold, then this is the place. Wait, therapists and nutritionist seemed really nice. A few nurses were so nice as well. You can tell the ones that have been there or in the profession a while because they have the sourpuss face and the "i can't be bothered " or "you can do it yourself " attitude. Good luck choosing!

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Angeline Morales

Physical therapy and staff are excellent. The nursing staff is partially good. The care, doctors are not good at all. My mother acquired an infection on the surgical part. Myself and other individuals had to bring it to the facility attention. The only good thing was that her doctor went to the facility to check on her and the physical therapists are great they care about the wellbeing of the patient.

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Kayla Dominguez

My mother was transferred to this rehab facility after being at another one, and the difference has been incredible. From the moment she arrived, the staff welcomed her with kindness, patience, and genuine care. The physical therapy (PT) and occupational therapy (OT) teams went above and beyond to help her regain her strength and confidence. They took the time to understand her needs, encouraged her every step of the way, and celebrated her progress — big or small. The communication with our family was excellent, and it truly felt like everyone was working together toward her recovery. I can’t thank this facility enough for giving my mom not only excellent care but also renewed motivation and hope. Highly recommend to anyone looking for a place that truly treats patients like family! A special thank you to Vanessa from admission who made the transfer a breeze. Overall a wonderful experience