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Joshua Robinson

The Doctors, PA, Nurses, Threapy, CNAs, and housekeeping were simply amazing. I have zero complaints about them. My one huge complaint is the food. While I was there I had to spend hundreds on doordash because the food that's served is absolutely disgusting and if it was something edible you got a very small portion. The kitchen needs some serious help. They tried passing nasty black eye peas off as baked beans, I asked multiple times more than 15 times time for them to send me grits instead of oatmeal with my breakfast and they wouldn't. Also the timing of the meals was never the same. It could vary as much as 3 hours post the posted times meals where meant to be served.

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Anne M

First, let me say that I’m not giving a 5-star review because everything was perfect at Emerald Ridge or because every staff member was exemplary (that is an impossible standard for any facility). I am giving a 5-star review because in the three years my brother was resident there with multiple serious health conditions, I spent a lot of time at the facility and interacting with staff and my experience was that the vast majority of staff at Emerald Ridge were highly-competent, very caring and compassionate and very diligent about doing their very best with the resources given. Could more attention be given to certain areas -- food yes, laundary yes - but that is true everywhere. What counts is that I never lacked confidence in his care, and indeed, almost everyone I dealt with, from nurses, to CNAs, to PT, to the receptionist, to records, to billing, to the activities director to the cleaning staff, to the transport person, were always attentive and responsive to my brother’s needs and by extension, my own. Indeed, I came to feel like part of the Emerald Ridge family. I also appreciated their transparency in calling me even when an innocuous mistake was made (which again, is not possible to avoid anywhere) and their encouragement of staff to speak up, as I found that evidence of extraordinary integrity. Throughout his time there, and particularly up to my brother’s death. I witnessed extraordinary acts of kindness, for which I am truly thankful

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Deanna Forseth

I am an otherwise healthy person who broke all three bones in my ankle and because I didn’t have a family or medical advocate, I was sent to this place. The bathroom smells worse than a urinal and they just shake their heads and say “oh well”. In the 6 days I’ve been here they have forgotten to bring a meal 4 times. When food comes, they say they have run four of sugar for the coffee and butter for the grits and nothing isn’t beige and cold and devoid of any nutrition on the plate. I’m trying to be grateful to the staff but this place should be shut down. I’m getting less healthy every day I’m here.

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Salami San

I went to go visit my grandmother, and I witnessed a full screaming match among some African American employees, who I can only assume is are the cooks. They were all wearing red (assuming bc they're in a gang) and SCREAMING at each other causing some very obvious discomfort among the elders there. This place is over due for some new employees. SERIOUSLY the scummiest place to leave a loved one

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Jeffrey Lowe

A real dump. While looking for a good place to house my dad with dementia, I had to temporarily have him stay at Emerald Ridge. Overcrowded and not enough staff. Filthy conditions and smells. The cook staff is too lazy to puree the food. I mean really, who gives spaghetti and meatballs to dementia patients that are unable to use a fork and knife? The staff at Emerald Ridge, that's who. When I finally found a better facility, the administration staff at Emerald Ridge refused to release my dad's medical records.