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Lindz L

My sister visited my dad there today and his call bell was hooked to the end of his bed so he couldn’t have rang for help even if he needed it. He is also a stroke survivor and they simply placed the tray in front of him and left. He can’t use utensils so he said he has to use his hands. Completely unacceptable! I’ve been a CNA for 15 years in LTC and when people can’t feed themselves and actually get the food in their mouths that’s our job to feed them! My dad looked completely unrecognizable, my dad has never had facial hair and he has a full down to his chest beard because no one will shave him! This is so disappointing! I will be speaking to ombudsman!

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Sierra Parsons

It has been a positive experience for us having our mother at RiverBend rehab and I am so incredibly grateful to Hana, the social worker, and Luis the PT as well as all the nurses and CNAs for all the care they put into their job. Thank you!

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Mary Helen Jacie

They have lost my dad's false teeth. They found his hearing aid. When I tried to talk to the nurse that was supposed to be taking care of my dad she acted like she didn't have time to talk to me???? He is supposed to be there for the help to make him stronger and for the care. I will see next time I go and see if it's any better????

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Darlene Jones

Nurses can be pleasant and helped my relatives through hardships especially during the storm!!! The quality of food drops a lot during the morning and lunch time and we pay a lot to have good food. They were supposed to have tacos or quesadillas one day but it looked like they just microwaved it. It was raw barely no cheese!! Meatball subs with no sauce!!!!!!! Not good. This weekend was flavorless and for some reason there were gigantic chunks of chicken in the mayo soaked sandwich yuck! And it is easy to choke on!!! yet it is like there was another cook who knew what they were doing because other times we had what looked like real chicken salad, easy to chew! The ham was chewy and flavorless. Whoever is cooking the bad food please stop or get taught right this has been on going especially at breakfast with hard pancakes and undercooked sausages..... would you feed your parents that? Yuck yuck yuck!

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Ambra

The people that work at Riverbend are attentive and friendly. From what I’ve seen, the care is phenomenal. I would give them a 5 star but It’s the food that they serve their residence Is the reason I’ve given them a 3 star. Most of the time it’s not even edible. Some residents say it’s like prison food. They hardly ever get any real fruit Or vegetables. It seems like everything comes out of a can. Residence’s dinner are mostly egg salad sandwiches, and hotdogs. As much money as some of these residents are paying out of pocket. (my dad paid $13,000 A month for a shared room in the level 5 wing) The Residence deserve better quality of food! They complain about it all the time but nothing is done about it. When Riverbend starts serving better quality food, I will change to a 5 star rating. I would love to see the owners live off the food that they serve the residence for a month And see how they like it.