J

Jane Deckard

I visited my sister recently and found the staff to be very helpful and accommodating! I got confused when trying to get to the second level of the building and one of the maintenance staff members named Kenny was kind enough to take me to the hall I needed! The facility was also very clean and the staff seemed very cheerful! I enjoyed my visit with my sister and had a pleasant experience overall!

M

MCG Senior Insurance

My mother is in her 5th month of living on the AL side. Very happy with all the staff. Wendy has been great for us. She keeps me up to date with things going on with my mom. My mother loves the food. The whole staff makes my you feel at home and that you will be taken care of. Shout out to the front desk; Deb, Wanda & Ralph for being so helpful. Michael Gragg

A

Angel Hilemon

I am sorry my family does not have a very favorable rating of my mother’s stay while at the Laurels of Summit Ridge. Everyone was very nice however everything else was not as positive. There was no need to explain this rating to the staff before I posted this due to the fact that we have been gone and nothing can now be done. During the stay, I asked several times for some of the below things to be corrected. They were not. This was our experience: The safety guards for a memory care person who was also a fall risk and who had a broken pelvis were very limited and poor. There was no bed alarm for her, she cannot remember to push the button, And she was expected to call for help or when she needed help. Upon one visit, my father found the bed raised 4 feet off the floor and the wheels were not locked. On arrival twice, we found her with feces on her body and down her legs. We had asked several times for workers to ask her to help her to go to the bathroom that was never to our knowledge. She did not have a shower the whole time she was there. She was there 14 days. She also has dietary restrictions due to Celiac Disease. She received numerous meals that contained gluten and restricted diet items. Communication was very difficult. It was hard to get a report on how her night had been from staff members. I swept her floor. And probably the most frustrating of all, one of the doctors came To check on my mother and do an evaluation while my dad was there. The doctor kept asking my mother, several questions that she was unable to answer. My dad informed the doctor My mother had Alzheimer’s disease twice during the conversation. Finally, the doctor looked at my father, and said, “does she have Alzheimer’s disease?” Really! How about you read a chart before you come in the patient’s room!!! We learned a lot from this stay.

D

Debbie Hensley

I was at the Laurels for rehab ,wasn't sure on first night . I was in for rehab ,had a hip replacement room111. I had great care and PT was great thank you! Clean and food was ok most the time. My husband is in the 300 hall he has had a few good nurses , but several that don't take good care, he cant get up so its work,his room isn't always clean I felt like hygiene ,helping him get teeth brushed bathing was ignored. I went to help him while I was there. He is still there,some days are good and some not. I didnt want to have to worry as Im not there. I hope to talk to someone over this floor soon. PT has been great but he's been sick and on to many meds ,to make some of the appointments, so insurance dont like that. Crazy! he cant walk so how can that try to put him out? What can he do to get better care?

K

kim moore

Staff was wonderful. The food was terrible. Mom was there for rehab and the kitchen rarely followed her mechanical soft diet. Her slip even said "no bread at any time". Probably 50% of the time, there was bread on her plate. I had to being food for her to eat most days. One day, they gave her the exact same food for dinner as they did lunch. Other than that, it was a good experience and mom was able to come home.