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Angela

I want to respectfully bring forward a serious concern regarding the treatment I experienced at this facility. The environment created by leadership—including the Administrator, DON, ADON, and supervisors—feels toxic and unjust, with favoritism shown toward certain CNAs while others are left unsupported. On this particular day, I had full responsibility for the 100 hall. While working, the ADON and scheduler entered and asked me to come to the office. I asked if something was wrong or if the schedule had changed, but was told simply to come once I finished. After completing my duties, I washed my hands and stepped outside briefly to get a bottle of water before returning inside. When I came back, other staff informed me the ADON was looking for me. As soon as I entered, I was met with hostility. I was spoken to in a disrespectful and dismissive manner, told that my need for water was irrelevant, and instructed to go home. This treatment was unprofessional, degrading, and unfair. No staff member should be punished for simply taking a moment to hydrate after working hard. Respect, fairness, and basic dignity should be the standard in any workplace—especially in healthcare, where we are expected to provide compassionate care for others.

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Angela Gray

On February 23, I worked at Shamrock Nursing through an agency, arriving with a positive attitude and professionalism. At the start of my shift, I encountered some difficulties signing into the agency app and was unsure of who to report to. I spoke with a staff member named Tia, unaware that she was the supervisor, and she assisted me with logging in using a passcode. When I asked about receiving the shift report, she directed me to a staff member from the first shift, who provided a detailed report of my assigned residents, noting whether they were independent or required assistance. I began my duties at 3:30 PM, ensuring that each resident received proper care, including changing those who needed it and refreshing their bedding. One particular resident was noted in the report as mostly independent, requiring only assistance to the bathroom. When I approached him and asked if he needed to use the restroom, he declined. I also attempted to encourage him to eat dinner, but he refused. I reported this to the supervisor, who confirmed that he had been able to get up on his own the previous day. At 6:00 PM, I took a brief ten-minute break. Upon returning, I checked on all fifteen of my assigned residents. As I passed the room of the resident in question, I encountered his visiting family members. A woman, later identified as his daughter, confronted me, stating that he was soaked and the room smelled. She aggressively demanded my name and questioned whether I had changed him. Another family member, who identified herself as his wife, a former nurse and CNA, also began shouting accusations. Despite my attempts to explain the situation, they continued to speak to me in a condescending and hostile manner. I clarified that I had been informed the resident was independent and only needed assistance, and I had indeed offered to help him use the restroom and eat, both of which he refused. At no point was I informed that he had dementia, likely because he was in the early stages. Regardless, all residents have the right to refuse care, and I cannot force them to comply. Despite following protocol and acting professionally, I felt unsupported by the staff at Shamrock Nursing. As a result of this incident, my assignment was canceled, even though I was not at fault. It has been observed that assignments are not finalized until certain CNAs arrive, which creates inconsistency and confusion. Additionally, there is concern that one CNA consistently avoids responsibilities and is not held accountable, possibly due to personal connections with the DON or ADON. Meanwhile, other CNAs are left overwhelmed—working under stressful, exhausting conditions that can lead to burnout. This situation underscores the critical need for fair workload distribution, clear communication, proper documentation, and stronger support for staff in healthcare settings.

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Cinnamon Dorsey-Harrison

I see they take their reviews down like my last one but if I could give no stars I would quality of care sucks down to just basic hygiene for residents and staff is all agency and lets it be known they don’t want shower, brush teeth of residents , get them out of bed or even so much as open blinds and turn on tv . Staff loves to leave their trash behind in rooms and they aren’t polite to the residents less than a handful of nice staff there. Doesn’t matter to keep complaining or writing grievances doesn’t do very much sadly .

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Carmen Carnero

I want to thank staff for caring for my dad. Specially Hope, Faith, Alexia, Shereka. Thanks so much for doing your job with compassion

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TR M

Staff here are a joke and they do not tend to the proper care of the residents. They are more interested in your money! The price you pay to send a family member here is definitely not worth it! A family member of mine passed away in their care and they were unable to tell us what happened! They were very rude and unsympathetic! When came to get the number to the medical examiner , I was unable to get in contact with anyone from the number they provided. Luckily , we knew of someone who works in the business and he was able to locate our loved one. The number and information the center provided to us was totally different from the information our family friend provided us with. Not to mention her body was not where they said it would be. The story they told us does not add up! I wouldn't send a blind mice to this facility! The workers here are very suspicious!