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Cera C

My 65‑year‑old mother suffered a displaced femoral fracture and needed post‑acute rehab. She is kind, resilient, and despite severe pain, kept saying “God will get us through this.” After researching facilities, I was relieved when this hospital accepted her. I arrived early, was given Room 317 by the front desk, and fully prepared it—cleaned, sanitized, unpacked her belongings, set up bedding from home, even fixed the clock so she’d feel oriented and safe. When her ambulance arrived, a staff member named Johnathan pulled me into his office and said the hospital hadn’t sent paperwork. He then suggested my mother showed “drug‑seeking behavior” and that they were “not equipped to manage it.” This was medically inaccurate and inappropriate—femur fractures are among the most painful injuries, and her medication regimen was completely standard. He also claimed her prior AMA discharge from another facility would affect insurance, which was false; Humana confirmed she fully qualified for SNF benefits after her 10‑day hospitalization. He then told me her room had been “given to an in‑line patient,” even though the front desk and floor nurses had her name, chart, and were expecting her. Instead of problem‑solving, he blamed short staffing, the hospital case manager, and ultimately my mother. He refused her admission while she was still in the ambulance bay, publicly turning her away. Even the paramedics said they had never seen anything like it. Because their shift ended, we waited 1.5 hours in the parking lot for another ambulance. My mother—already in agony—became incontinent on the stretcher and cried while I held her hand. She then had to be readmitted through the ER, adding hours of distress and infection risk. I went back upstairs and packed up the room I had lovingly prepared—the first hope I’d felt in weeks. This was a profound failure of communication, accountability, and professionalism. The administrative disorganization and patient‑blaming rhetoric caused real harm to a medically fragile woman. Regardless of who “dropped the ball,” my mother paid the price. Families entrust facilities like this with their loved ones’ safety. What happened to her was avoidable, traumatic, and unacceptable

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Ian Washburn

I should have written all this when it happened but there was too much going on. A little over a year ago, my mom was transferred here for a short term stay. Upon arrival, no one knew anything about it or what was going on, so we waited. Eventually, we got my mom set up. I left to get some clothes for her. I received a call from the nurse on duty, she informed me that my mom didn't want to be there. I said that's how she reacts to every place. I came back to drop off some clothes. When I was leaving, the same nurse informed me once again, that my mom didn't want to be there. Unprofessional. Early the next morning, I received a call from them. My mom had gotten up during the night to go to the bathroom and she had a fall. Most likely, she tried to call out for help to use the bathroom, but received no response. I learned that's the MO in most hospitals and rehabs...it takes forever for someone to come. She was sent to the hospital and I went there. While talking to Mom at the hospital she said that the staff that found her in the morning had said things like, "your son barely brought you any clothes" and "look what you brought in here" referring to a dead bug they saw in the room. Cruel. Saying this to a 78 year old woman who has already spent who knows how long on the floor? After that fall, my mom never bounced back. She just declined more rapidly and passed away last New Year's Eve. I did call the director, Keo, shortly after all this happened. She said she would look into it. Who knows if that's the case?

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Susan Rooke

Overall, GREAT experience. My 88 year old Mom broke off the femoral head of her right leg and had a partial hip replacement. Stayed at Asbury for 3 weeks; had OT and PT 5 days a week (which isn’t available everywhere). Physical & Occupational Therapy staff was outstanding: Aleia, Megan, David, Tarsha, and many more! All Head Nurses and most staff (Joyce is a Saint!) were incredible, SO Devoted to their patients! CNA’s, please continue to treat your patients with respect and comfort, be gentle, and realize you are doing for them many things they Never thought they would need help with; it’s hard for them; embarrassing, but they are So Appreciative; bless you all! Unfortunately, I question some overnight staff; no idea who it was but as my Mom pushed her ringer to call for help, many nights and many times no help came. Even without calling, we were told night staff would check on patients every couple of hours… CLEARLY THAT DID NOT HAPPEN. I would suggest a better call system; one that vibrates or lights up so patients KNOW their call for help registers. Then, PLEASE, ASBURY, monitor your overnight staff! So many of us beg our loved ones to not get up on their own, (my Mom fell once after no help came & she needed to go to the bathroom), but it doesn’t work if NO HELP COMES!! Another time after calling for overnight help, none came, my Mom had a bladder accident and was left wet all night long! Forget about trying to heal the trauma of a broken off femoral head, and hip replacement… how would any of you reading this deal with PROMISING your daughter you won’t get up alone, only to have a bladder accident and deal with the stress, discomfort and embarrassment of laying in that situation all night long!! It’s inexcusable and after ONE warning to overnight staff, a FIRING should be REQUIRED! I stand by my four star rating, since Asbury is kept very nice and clean; daytime nursing staff, maintenance (Tracie is Great!), dining/kitchen staff, and Therapy staff are largely Outstanding, but PLEASE ASBURY, don’t ruin what could be a Perfect experience by settling for uncaring inattentive night time staff that refuse to do their job!! Amy Walker, Social Services is also Outstanding!!

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Carolyn Galante

Visitor of Asbury Rehabilitation. We chose this place for my dad. Great experience for my dad back in 2019 for an extended rehab. He had excellent care, support throughout his stay. Assistance planning for his discharge to home. So far, for this stay, we have been pleased and dad’s care has been exceptional. Food is good, rooms and social space is clean and tidy, options available and service is above and beyond. Grateful for the available bed. ❤️

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Kathy Hill

My brother n law was treated very well during his rehab stay here. It is a lovely and clean facility. Our only complaint is that we were misinformed about the length of stay and were shocked at a decision from the insurance he was being discharged with only a half day notice to vacate. There were no transition instructions from any of the therapists. Could not have a final barium swallow test. This experience left us highly unprepared to handle his home coming. Make sure you do your own investigation on how many days your loved one is granted.