S

Sandy Jones

The staff has poor communication skills. I had to ask to take my shower which was only twice a week The food was absolutely disgusting. I would not recommend this place to anyone. I was there for 4 months and I don’t feel like I got the care I needed. I was also not getting my medication at a consistent time everyday.

O

Oasis58

Mother was sent from Forsyth Hospital to this facility It is the worst assisted living place that I've ever been to. The administrative and nursing staff are very unprofessional and never return phone calls or emails. We are trying to get our mother out of this place but management the staff is completely and totally working against us. This place is way understaffed and the people that do work there are not very productive. My mother is lucky to even get a bath once a week.. Do not send your love ones to this place.. Worst EVER!!!

S

Scott

I want you to know what a pleasure it has been during my stay at Cedar Hills Rehab. I will start with the Admissions Director who was my advocate in taking care of all my concerns. I also want to point out the cleanliness of the facility. PT/OT were absolutely wonderful in getting me back to a healthy baseline. I recommend if you have rehab needs that Cedar Hills is the place to go.

J

Jamie Schultz

My aunt was sent here from Baptist Atrium in Winston-Salem. When I found out, I looked up their rating on Medicare.gov To my horror I discovered they had received one star on every single rating; Health inspections, Staffing, Quality Measures, and the overall rating. They've also received 12 citations for fire safety and emergency preparedness (the state average is 4.1). They've also gotten 3 federal fines over the last 4 years. And that was only the start of the horror. My aunt had her hip removed, and needed to be placed in the facility due to an infection, before she could have the hip replacement. Somehow they screwed up her medical records and scheduled her for physical therapy on a hip that she didn't have. I discovered things were even worse when I made my first visit. From a distance the building looks nice. There are plenty of trees with lots of shade, but parking is a nightmare. There aren't enough spaces at all, and the edges of the parking lot are covered in cigarette butts that have been carried there by the rain. Then when you get close to the building, you see the outside is covered in grime, as if they've never heard of a pressure washer. This filth is a visitor's first impression of the care their family member will receive. If they can't even keep the outside clean, what else are they not doing? Once inside the first set of doors, we were ignored by the person seated at the desk, aside from her looking up for a second, and then going back to staring at her phone. She didn't speak to us until after we figured out we had to sign in, and couldn't get the inner door open which, by the way, has seen better days. It had several layers of paint covering it. That was when the lady behind the desk deemed us worthy of notice, and finally spoke to inform us that you have to hold the exit button down while turning the door latch. Seriously, from what we saw, they could replace the woman's entire job with a sign or two on the walls. We got the door open, and that's when the smell hit us. I've been in 6 nursing homes in my lifetime. My father lived in several the last seven years of his life. I have smelled worse places, but that's still not a good sign. You'd think they would at least try to get some fresh air in the place, but no, the stale urine smell permeates down every hall. There are no signs that tell you which way to go. The nurses station near the door was empty, though luckily my MIL had already visited, and after a quick phone call, could guide us. The floors were new looking, I'll give them that, and there were some nice paintings on the walls. Doesn't make up for the smell, but at least the appearance of the halls was nice. My aunt's room was another matter. Upon entering, I couldn't help but notice the drywall has big drill holes in it, with fresh drywall dust on the floor, as if something on the wall had recently been removed. The call button for my aunt's room was hung on the wall behind her bed, where she couldn't reach it, because she doesn't have a hip. The strap that connects it to the bed was broken. Even if she could get in her wheelchair unassisted, there was no way she could reach the call button even then. Oh, and there was no remote control for the TV. My aunt had been there for two weeks staring at the walls and doing book puzzles or games on her phone. Then I learned how terrible the care here is. My aunt hadn't had a shower in the two weeks she had been there. She had a massive rash between her legs because they weren't cleaning her when she went potty. I was in tears over the lack of care or concern shown my aunt by the staff at this place. My aunt ended up in the hospital due to the worsening infection. You know, the thing she came to this facility to fight, before getting the hip replacement she needs. The doctor at the hospital told us my aunt was nearly septic, and could have died. Do not send your loved ones here.

K

Krista Chassereau

My mom was at Cedar Hills almost two years. The staff were amazing, communicated so well with us and were very proactive in her care. From nurses who would give me weekly updates on her wound care to staff who would hear in the hall that she would like more ice cream and then bring it, we knew mom was well cared for. Whenever we visited, mom was clean and warm with booties on her feet. When the staff saw that she needed more care they referred us to palliative care and then hospice, both programs administered at Cedar Hills so that she didn’t have to move. A big thank you from this family.