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Joseph Solomon

I love the therapy sessions at 5 Oaks. Celeste, Ghenet, Andy, Jamesia, Leah, Johna, Stephanie, etc. are thorough, kind, and professional. The activities are fun. Lisa, Jennifer, and Jennifer are cool. The CNAs are so caring. Eloise (Wheezy), Raquel, Mariaha, Shaniah, Juliay, Silnita, Jekiya treat their patients like family. The nurses are awesome. Carrie, Lashonda, Debbie, Dixie, Jasmine, Nehemie listen to their patients and they treat us with respect.

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Connie Brooks

My mother Gail Brown was discharged from Atrium health Northeast to Five oaks rehab on November 20th 2025 about 5:30 or 6pm. She missed dinner at the hospital we had to ask for a meal after a while at the rehab center. She asked for assistance going to the restroom the young man that was assigned to her room stated that he needed help transferring her that wasn't sure how due to her leg being amputated suggested that she just use her brief and he would change her i asked if they had bed pans he told me that was a good idea. He returned with a bed pan and helped her get ready for bed. Friday morning Pt and Ot worked with her when they returned her to her room she turned on her light asked the cna for assistance to the restroom afterwards she asked to lay down she was tired from therapy and was told by the cna no because she didn't have time to come back and forth to this room and that she had to stay in the chair. I came in and asked to see the charge nurse or administrator was given a complaint form and told the nurse manager would come talk to me in my mom's room no one showed wasn't given an explanation when I turned in the complaint a few minutes afterwards the cna come passed my mom's room said this wasn't worth $24. an hour. And I said maybe you should go somewhere else and work. Dinner time again my mom didn't get a tray and when we brought it to someone's attention she was given a plate from the cart that was for someone else my sister went out and bought dinner for her. Saturday morning she wet her bed waiting for someone to help her to the restroom again was told that they weren't told how to transfers her i asked the cna if her care plan was on the computer or if the staff gave report on residents between shifts was told that may or may not happen my mom refused breakfast asked for a sandwich for lunch it was a little before dinner I called to the facility talked to a nurse supervisor because my mom again was not feed. We had asked that my mom be up Sunday morning and dressed for her mom's funeral My sister would pick her up. She asked to wash up was told they didn't have time my sister picked her up to her to her house to wash her and dress her staff wouldn't even help put my mom in the car. She was assisted by a nice young man. My mom was upset about the treatment she had received in the pass 3 days while getting ready she became unresponsive 911 was call on transport to the ER she passed. Today is December 16th we have yet to hear from anyone from this facility nothing about the complaint sorry for you loss. Nothing. I wouldn't recommend the facility for a wild animal. No stars. If your heart isn't in it you shouldn't work in Healthcare in any position

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Lorna

My mother was recently at the facility and I was beyond pleased. I was hesitant to send her there after reading some of the reviews, but I can honestly say my mother received the best care and I always felt good leaving her in the evening. The staff were friendly, the food always looked delicious and I loved seeing the fun activities my mom attended (and funny antics of the staff participating in the activities). The speech therapist Sarah was amazing, The Dietician Stephanie worked closely with my moms food preferences and always communicated with me when there was an issue and Dixie was available day or night. the staff really did care . thank you Five oaks.

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Caitlin Chastain

Five Oaks is such a caring and dedicated facility. The staff truly goes above and beyond for their patients, making sure everyone feels valued and supported. Huge shoutout to Sara and Angela for making the care transition as smooth as possible you can really tell they love what they do. Highly recommend Five Oaks to anyone looking for quality rehab care!!

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Avon Jones

My brother had some medical issues and need rehabilitation as part of his healing journey. I contacted the center from the person who answered the phone to Ms. Angela who worked with us to get all the paperwork done, it was awesome. When he got there he received excellent care from the entire staff. The nurses and all who assisted with his care provided timely updates about his care. We were often greeted with friendly smiles. The team asked questions and provided a plan and opportunity for us to ask questions and understand his care journey. Thank you ALL.