C

claudette robertson

I’m not a permanent resident but the times I have stayed I have found the facility to be fine. No place is perfect and this is not a place of loyalty. Employees are caring and nurses do their jobs. What little interaction I had with the others was great. The food was delicious. I hate the bells had no rails and the staff barely have linen for residents to bathe with and material for incontinence. They need more CNA’s but please give them pay that they deserve. If I had to be permanent it would be Carver. Claudette Robertson

P

Patrice Reams

On December 1, 2025, I called to request medical records for my mother-in-law because we have not been given a clear answer of the medications she has been administered. During this call, I was spoken to disrespectfully and told that I was not “responsible” for her and therefore could not request her records. Despite the tone and manner in which I was addressed, I proceeded to ask my husband to make the request himself. When he called, he was told he would need to come to the facility to complete the paperwork. On December 2, 2025, we went to the facility and completed the necessary forms. My husband was told that we would receive an email with information regarding the request. As of December 5, 2025, we had not received any communication, so I inquired about the status during a visit with my mother-in-law. At that time, I was informed that the facility “technically had 30 days” to complete the request—information that was not disclosed to us when the forms were submitted. I then asked for a copy of the signed request form for our own records. The same medical records staff member, speaking to me over the phone at the facility, condescendingly asked me “WHY?!?.” I explained that any individual who signs a document has the right to a copy of that document. The staff member then hung up on me. I was appalled! I requested to speak with the Director of Nursing. The Director came to the front desk accompanied by the staff member. Unfortunately, it appeared to me that the Director minimized or excused the staff member’s disrespectful conduct rather than addressing or acknowledging it. The interactions described above were unprofessional, dismissive, and lacking in dignity. Families navigating medical care for their loved ones should not be subjected to condescending communication, withheld information, or hostile behavior from staff. I will be filing a formal grievance.

B

BJ DeCoeur

This is a horrible place to have to live. My dear friend has been in the hospital twice in 3 weeks due to lack of care. I have filed a complaint yesterday with David, in Administrative and am also today filing a complaint with the State. This place needs to be shut down!

A

Acquenetta DeVane

I have been here more than once. First time the building was horrible, I needed information for a client and was given the run around for about 2 hours, then was told to speak to the executive director who knew I was waiting to speak with him and he walked out the door. Today, was much different, the front desk was pleasant. But the one person I remember the most was Montavia, I remember her because she was helpful with a smile. I asked her name so that I could mention her as why I gave an extra star. The building smelled better, not great but better. I had a hard time getting pass the locked door and several employees sitting was of no service to me so i waited and along came a resident in a wheelchair who politely open the door for me; that didn't sit well with me that no employee assisted me to the back, and a resident could easily assist me. I could tell some changes were made, which was NEEDED! Still not a 5 star but better than my first experience. I wouldn't put my family member here, but it's improving.

N

Nancy Summerlin

This was my first time visiting at Carver. When I entered, the person at the desk was most kind and helpful in giving me instructions. Going down the hall all the personnel and residents were friendly. When I arrived in the dining area my friend wanted more coffee. I was told there was none available there and someone came around periodically to offer coffee. None ever came while I was there. Barbara the physical therapist person came and took my friend for exercise. She was wonderful. She allowed me to watch. She then took my friend back to the lunchroom. It was about 12:15. I asked if lunch had already been served and was told to let the people at the desk know that my friend had not eaten lunch. I did this and waited until 12:30 with no lunch. I chose to go to my friend’s room to see if lunch had been placed there. It was there so I picked it up and was carrying it to the lunchroom. About half way back to the lunchroom, an assistant inquired about what I was doing. I told her and she offered to carry the tray to my friend, which she did. She presented the tray and asked if any assistance was needed. My friend declined and she left. I waited until my friend finished lunch and then said goodbye. Again walking down the hallway and out of the building everyone was very friendly.