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Donielle Murphy

Heartbreaking Neglect — Please Don’t Send Your Loved One Here I would give this place zero stars if I could. My husband was admitted to PruittHealth Carolina Point for short-term rehab after a terrible motorcycle accident that left him with a traumatic brain injury. At first, I thought he was being cared for, but within weeks, his health started to spiral and what I uncovered was horrifying. Despite my consistent presence, visiting most days and sending family or friends when I couldn’t, my husband became malnourished, dehydrated, and dangerously ill. He was not being given proper medication for blood clots, which led to clots in his lungs and legs. He developed a massive infected wound on his lower back so deep it exposed the bone. His electrolytes were critically low, including magnesium and potassium, which can be life-threatening. When I began asking questions, I was repeatedly brushed off with half-answers and excuses by Nurse Practitioner Adolly Fuabana. It was only because I refused to accept his explanations that I discovered the truth, my husband was being neglected. By the time I demanded he be taken to the emergency room, he was in serious condition and required hospitalization. The hospital staff were appalled and told me, unprompted, that this is not the first time they’ve received patients from this facility in such severe medical distress. What happened to my husband should never happen to anyone. This facility failed him in every possible way, medically, ethically, and humanly. If you love your family member, do not leave them here. If you absolutely have to send a loved one here, I urge you to visit daily, ask every question, and never assume they are getting the care they deserve. No family should ever have to live with the guilt and anger of realizing their loved one’s suffering could have been prevented. Please, take this warning seriously.

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Barnaby 7

A good friend of mine used to be at other Pruitt location in Durham. I had asked her to be sent to Pruitt Carolina instead. This place is better for her. Also the Director of this location seems to know what she is doing. I am praying that things continue to go in a better direction for other residents too.

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Caroline Dinkins

I have visited this facility several times in the past few months. The building is always clean. The staff is always friendly and willing to help. The grounds are kept neat and clean, which is refreshing compared to other facilities I have visited. I have also noticed that the nursing staff has increased which is an indication that they are focused on providing exceptional patient care. Kudos Carolina Point

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Bianca Tyrance

I haven't been to Carolina Point in a while, but after a recent visit I was really impressed with what I saw! The staff seemed genuinely happy and engaged. The Administrator, Kevin, was fantastic—truly showing that he cares about providing quality care for residents, their families, and his team. A really positive environment overall

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Shateria Welch

When my mother first got to Pruitt Health in December they displayed kindness and understanding especially for this type of transition. As time went on true colors emerged. As of right now I am deeply dissatisfied with the level of care my mother is receiving at Pruitt Health Skilled Nursing Facility. While there are a few staff members who are very kind, compassionate, and professional, this is unfortunately not consistent across the board. Some of the staff seem disinterested and are not as attentive to my mother’s needs as one would expect in a care facility. I can only imagine how residents that don’t have family are being treated. The lack of consistency in care is concerning. I have witnessed instances where my mother was left waiting for extended periods for assistance, and there have been moments where the staff appeared overwhelmed or inattentive. As a family member, it’s incredibly frustrating to feel like the care and attention my mother deserves are not being provided regularly. I found her in one instance where her oxygen tank was not on, which is deadly for someone who is totally dependent on it and she just left the hospital due to her oxygen levels being low in which no one came to help her even though she was screaming out for help. Luckily her roommate was able to scream loud enough to get her help. There has been numerous times that I had concerns about things I’ve witnessed or observed but I extended so much grace because I know it is probably taxing to be in that field of work. I guess I was naive. While I understand that every facility can have its ups and downs, I am not pleased with the overall experience at Pruitt Health. The occasional positive interactions with staff do not outweigh the instances where care is lacking, and it’s disheartening to see that the standard of care can be so inconsistent. I hope the facility takes these concerns seriously and makes the necessary improvements to ensure that all residents receive the level of care they deserve.