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Gwen Sutton

I am very disappointed with the conditions at this nursing home. The administrator (Joseph Dawson) and DON (Evelyn Freeman) are unprofessional and unresponsive to concerns. The administrator is not personable and does not seem willing to help when concerns are raised. Communication is poor, and issues are not addressed in a timely or caring manner. Families expect leadership to be supportive and responsive—this is very disappointing.The staffing levels are very low all the time and residents frequently have to wait a long time for basic assistance, etc. This is concerning and not the level of care families expect for their loved ones. I hope management takes these issues seriously and improves the quality of care. I would NOT recommend this facility to anyone until some major changes are made, starting with Administration!

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James Roed

ABSOLUTELY DO NOT TAKE YOUR LOVED ONES HERE! Put mom there for respite 5 (days) while husband had a heart procedure. Was gonna leave her for a couple weeks to give him some healing time. Went in April 24th 2025 and they called first Tuesday after that and said she fell, they took her to Duke hospital. Scrape (stitches) bruises and soreness. They told me they would probably put a sitter with her since she was a wanderer. Evidently that didnt happen and they found her on the floor. Well, broke her hip and it was inoperable. I asked on 8th to get her transportation and bring her home. Was not gonna leave her there another day. So basically within 17 days she was home and in bad shape. She lived until May 27th 2025. Couldnt get nurses station to answer phone when I called to check on her. So yes I feel like they failed my mom extremely. Got a bill not too long after for $1999 and paid it in full. Today I received another bill for $1965, 7 months later. Cannot get anyone in billing to call me back first bill or last. Basically put her in to break her hip and die and left me with a broken heart and regrets from that place. I have called the complaint department so I will see how this goes! I do have to say Marisha in complaint department was very helpful nice and sympathetic.

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Gayle Schmutz

I was really sick and didn’t seem to be getting better,, even though I was trying.Dr. Richards worked me in the day I finally called. Was grateful for that. Dr. Richard knows me and remembers my health details. He examined me and prescribed what I needed right away. Everyone is always friendly and efficient.

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da summers

The 1st Floor skilled level care, especially the recovery therapists, is very good. They are kind, caring, well staffed and did a pretty god job with our loved one. Since she seemed to do well on the skilled recovery floor, we decided to let Mom stay as a long term resident. We did not know what we were in for! Those floors look nothing like the photos. Furnishings are ripped, smeared with old food, broken or non-existent. Walls, floors and curtains filthy sometimes with stains that look like bodily fluid. Fixtures that don't work. There are some fine and caring people on her floor. But the care is inconsistent and based on the attitude of the nurse or CNA for that shift. Since going to the long term care floor, our loved one has received inconsistent, sub-par care and in a few cases shear neglect. She's been left dirty for weeks (despite our requests), found isolated sitting or laying in her own urine and feces. The meals are the worst we've seen in any of these places. Menus that never materialize, minimal to no nutrition, and on two instances rotten or expired food / milk was served to her. The milk was 5 days past its date and was sour. If we hadn't been there to intercept it and throw it away, there's no telling if she would have tried to eat or drink it. It could be overlooked if it was a one-off event. Sadly, it's not. Nurses who don't understand dementia, CNA's who'd rather play on their phone or talk to others than help residents and some who ignore you or your resident altogether. This causes our loved one lots of needless anxiety, unchecked situations, even a fall that was blamed on her and not their lack of oversight. It's not a place for people to thrive and live out their life. We've met others coming to visit their loved ones whom we've overheard saying the same things. I appears as though most the residents cannot speak for themselves. Sadly it would almost appear some like it that way so they can do as they please. We have found that unless we are there constantly or calling to check up, her care slips. There's little peace of mind for us or her. This is not the way health care at the end of life should be - for any of us. Do better! Since the original post, a group meeting with leadership took please, supposedly for a 90 review, despite the fact that it had not nearly been 90 days. These same grievances were discussed and swift action promised. Sadly, little to no follow through. Although all issues are easily curable. NOT BETTER YET!!

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Shevon Cooper

This website needs to be updated. I choose this place because of the therapy pool. The pool has not been working for awhile. The staff is lazy. The food is horrible. My mom would call me to send Door dash to her. They lie about the food tickets. They put one thing on the ticket and bring something else. My mom tickets said breakfast steaks and they was bringing her grits and eggs NO steaks. They said they didn't have any wet wipes for the patients. I asked could my mom get some tissue for her bathroom they had to go found some. Didn't get any paper towels till mid week. I would not recommend. Some of the staff are nice and I'm not putting everyone in a group. I appreciate the ones that do their job choice and try pick up someone else's slack. But overall the best thing about this place is it's @10 mins from hospital. Which is good because I have seen the EMS over there more than at the hospital. What are they doing with the supplies and food? Cause Medicare is paying for services and things that are not available.