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Sarah S.

I honestly wish I could rate it less than 1 star!! Physical Therapy who? Occupational Therapy what? Will start working with him/her? When? All other “promos” that are supposedly available in this “skilled” facility are pretty much null and void as well. With ONLY 58 beds I laugh at the thought of what these people would do with any more. I am not speaking about something I don’t know about I personally worked in a real SKILLED Nursing Facility with 120 beds and Lord knows I loved every single minute of it! I have a relative that is in this facility and I have been on “speaker” when staff has came in to answer their call light (after a whole hour) only to hear what I consider verbal abuse towards the resident. I even spoke up one night and was informed by the “aide” that she had a job to do and that she didn’t have time for this or that and that she was not going to “lose my job for nobody”……dang it WHY didn’t I get her name? Now, let’s talk about those call lights and how much easier the elderly and bed bound can get into an emergency situation that requires prompt attention…..is 30 minutes to an hour too long for one to have to wait for help or assistance to come?! You dag on right it is, my DON would have had a newborn baby if a light didn’t receive immediate attention. Not only that but everyone answered/responded to call lights in that facility, from housekeeping to front office staff if you come upon a room with a bell/light activated you better at the very least acknowledge that resident and if needed grab someone trained or qualified to care for the resident. Isn’t it considered emotional abuse when a staff member literally argues with a resident? Aren’t the residents entitled to their rights just as we are? With the short time my family member has been there I could literally write a book on the BS that comes with Golden Years Nursing Facility! One example of their bull is them drilling my family member about eating and gaining weight and having no choice but to switch back to continuous feeding vs. 3 times a day via G-tube yet I go out and purchase some requested items all of a sudden said resident can’t have them because “they’re not in their dietary plan”. Please tell me the difference between sausage and eggs prepared by Golden Years vs. a breakfast bowl with sausage and cheese or a sausage, egg and cheese croissant? All the while the resident is being told they need to eat more! Talk emotional bashing…..it’s as if each staff member is on a totally different page. It doesn’t seem that even 2 of them were trained the same way. It is very obvious that there is a huge lack of communication within this place! I dare you to call and ask a question and then call back speak with someone else…..I assure you the answers you get will not be the same. Did I mention that my family member is only 31 years old and has become very depressed since admitted here…..actually telling me “I had rather die than be in this place”. I’m not done by a long shot but I’ll try and wrap it up with this……DO NOT BE FOOLED by the looks of things at Golden Years in Falcon NC because everything that glitters ain’t gold! Everything is all lit up and decorated for Christmas and I will admit it looks really nice but if there were more care, compassion and concern for the residents and less on making an impression to draw potential residents and generate more money!! Speaking of money Is $300 per day per person for a ward with 3 people too much? That’s comes to $27,000 per month for 1 room with 3 people! What about $325 per day for a single/private? That’s $9750 for 30 days for 1 warm body to occupy a room/bed!! Makes me think of that song “Must Be The Money” What y’all think???

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Atosha Mclean

5 STARS IS NOT ENOUGH to describe the care and excellent health care that this facility provides!!! From the admission process with Sasha(EXCELLENT SERVICE AND KNOWLEDGE), to the DYNAMIC nurses, THE Dr. who has great bedside manner and excellent in the care of his patients, rehabilitation specialist, CNA's, and the front desk! My mother was in a facility before she came there and was not properly taken care of. I can honestly say it is WONDERFUL to NOT worry about finding your loved one soaked in their clothes from not being changed, not getting medications HOURS after they are supposed to, and eating HOURS after they are scheduled. GOLDEN YEARS understands the value of TAKING CARE OF PEOPLE! I saw nurses taking TIME with their patients, encouraging them, and making sure they had what they needed AND MORE. I saw administrators check in on patients. I came in unannounced and I saw over 7 people come in and check on my mother in less than 3 hours. I HIGHLY RECOMMEND THIS FACILITY AS IT IS FILL WITH CARE AND AMAZING PEOPLE!!!!

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Karen McLamb

My dad is currently at Golden Years and the staff go above and beyond to make sure my dad is cared for. Even after a recent hospitalization the nurses called to see how he was doing. Their compassion is so very much appreciated. The office staff is equally amazing. They are always available and are so good about keeping us informed as to what is transpiring. It is so very much appreciated especially with our current state of dealing with Covid. I would highly recommend Golden Years for a loved one needing skilled care.

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Grace Zyla

.My husband is a resident of Golden Years Nursing Home and I have nothing but praise for the care they give him. From management to housekeeping everyone is committed to patient care. It's nice to have people know your name and who you are there to visit. I've gone into his room and had one of the staff members chatting with him. I sleep good at night knowing he is being taken care of. God bless the people at Golden Years.

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Mike Jones

numerous accounts of the staff members abusing the residents. The residents have severe disabilities and cannot defend themselves and obviously the people in charge are going to lie and say everything is great. this place needs to be put under notice and go through a thorough review. Its a shame they only have 1 rating and its 5 star and its written by someone who works here. Do not send your family or friends here