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Trey Napoleon

My mom fell and broke her hip on 12/7/25 and was admitted to the hospital for surgery. I arrived on 12/8. After a couple of weeks in the hospital, where she received daily PT and around the clock care, she was transferred to Autumn Care for rehab on 12/15/25. I received a care plan the next day. She had a wound-vac attached to her at the surgical incision site (left hip), which was about 6 or 7 inches long. This facility failed to replace the sponge in the unit (when asked, I was told that they didn't have any, but the local med supply store likely would and they'd get one). They never did. Instead, they took the sponge out and "rinsed it" and put it back in, which is a HUGE no no. I sat with her everyday from 9-4, with her friend/care giver coming in from 4-9. She wasn't eating. It took 30 minutes to get a Tylenol on any given day. It took an hour for them to come move her to the bed after I told them that she was in extreme pain sitting in her wheelchair. I saw them do PT 3 times the whole time she was there. They transported her to the hospital to an ortho follow up appt. and stated that they'd be waiting for us.Then they left. We had to call the facility for a van to come get her. The list goes on. She still wasn't eating. Her condition deteriorated rapidly and she was severely dehydrated. No doctor around or on call to assist. She was rushed back the hospital (ICU) on 12/26/25, where we learned of a kidney infection and sepsis, the latter likely caused by an infection at the surgical site (remember the dirty sponge). She went through 3 additional surgeries in ICU to clean out the infection. She went to post-op for a few more days. She still wasn't eating. Autumn Care was NOT cooperative with the hospital in forwarding her records and returning property that was granted to them by the hospital. Ultimately, she came back home on 01/07/26. She passed away with her family by her side on 01/15/26. Autumn Care is the worst. ...and to the owner, don't bother posting a "please contact us" response. I won't be.

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Barbara Colgan

I have been here now 2 times and have received excellent care. The staff is great working with you to get you back home asap. They have many different activities that you can participate in including bingo, painting, corn hole, Bible study, and movies. Highly recommend.

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Sarah Renaa

Autumn Care of Fayetteville has been a comforting place for my loved one. The staff shows genuine kindness, and you can feel that they truly care about the residents. The nurses stay patient, the therapy team works hard to help residents regain strength, and the facility feels clean and safe. There may be moments when things run a little slower, but whenever I voiced a concern, someone listened and made sure it was handled. Watching my loved one feel supported, understood, and treated with dignity has meant everything. Autumn Care isn’t perfect, but their heart really shows and that makes a difference.

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Phyllis Reaves

I insisted and advocated that my mother re-ceive acute skilled nursing care at Autumn Care (AC) after a short hospital stay because of the exceptional care she received there over 11 years ago at the age of 89. So when she recently needed physical therapy for the second time within 3three months after a short hospital stay I felt Autumn Care would be the ideal place. My mother was just discharged from AC after approximately 2 weeks of physical therapy. During her discharge, I discovered that she had skin breakdown between her buttocks. For a 100 year old woman, who within the last 2 1/2 months who has had 2 hospital and 1 nursing home stay (other than Autumn Care) and had not experienced anything like this; I was very angry to find my mother suffering from this condition. Especially, since I had voiced concern to the NAs regarding how often she was being checked/changed. One NA stated patients were changed at the beginning of each shift. Another stated it was every 2 hours. Exactly what is the policy? This may explain why my mother has skin breakdown and is complaining of burning when urinating now. The communication regarding patient progress needs improvement. After two days of her placement, my mother fell out of her bed at 7:45 am and I was notified around 4:30 pm after I had just left from visiting her. Although, she was not injured this is unacceptable. The entire time my mother was there, no one provided me with an update of her therapy progress nor her initial treatment plan. I was very disappointed with the care my mother received this time around. I thought very highly of Autumn Care and actually felt really confident when my mother was being placed in this facility. Considering the way she left, there is no way she received adequate personal hygiene care. This was pure NEGLECT! There is no excuse for this and the staff should be more attentive!!!

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DC Vet Baby

I just want to take the time to send out a huge Thank You to Autumn Care of Fayetteville NC! My Mother Edna Thompson (92 years) was in there for way over a month due to Rehab as well as care! The treatment My Mother received was phenomenal! From the Physical Therapist’s and Occupational Therapist’s, Doctors, Nursing Staff, CNA’s, Transportation that made sure my Mother made it to appointments and back on time, to the People that prepared meals, The front Desk, Housekeeping, and The Social Workers. Everyone made My Mothers transition in and out smooth! Even making sure her follow-up with her Dr. was in place! Always concerned was there a need in place! I can not thank everyone enough! The names of the wonderful people that I have drilled in my head are: Mr. Collin’s, Ms. Ruby, Ms. Bianca, Ms Diana, Mr. George, Ms. Josie, and the very nice Nurses as well! I’m sure I left out several others but all were very nice!! Thank You Autumn Care of Fayetteville! God Bless you all!!