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Kayla Blackshere

I moved to the area about two years ago and needed to get established with a PCP. At first, my experience was great and I loved coming here.. however, the last year has been awful. The front desk staff is super sweet but beyond that, the customer service is lacking. Some of the MAs make you feel like an inconvenience when you speak with them. There are some that are wonderful, but the few that aren’t- really put a bad taste in my mouth. I have had to call a few times and the MA that I talked to was very rude and condescending. Some of staff clearly hate their job and it shows. I hope it gets better here, but I have decided to move onto to WakeMed. Good riddance.

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Zsuzsanna Atauchi

Everyone was pleasantly wonderful. Greeted by the front desk by people who had smile. The appointment was at 10:05 and I was called in very shortly. The medical assistant Jessica (?) was very professional yet friendly I can tell she do her job with her heart. Then Ms. Kim is AWESOME. This was my second time meet her and I felt I have a friend long time who has extremely high level knowledge ( very hard to find someone like her) . All together I would give a 100 star for this place. I was very very impressed by them. THANK YOU SO MUCH

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nrgriffi6565

Good location with many appointments. I've had some confusion with what appointments are required to be in office versus what can be telehealth, but usually a phone call easily fixes things. The folks there's are very helpful and we're able to see me quickly and answered all my questions.

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Shelly Smith

I used to go to the Avance Care Cary location, but they do not take my insurance, so I contacted the Fuquay location yesterday for a tetanus shot and the girl who picked up the phone placed me on hold for a very long time, then came back on the phone and said the Avance Care location in Cary would need to send them an order. I found that to be odd when they are technically the same company. She said they are different. I told her, I wished she had of told me this before placing me on a long hold. Nevertheless, I went to WakeMed instead and they were able to promptly assist.

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Justin Crawford

Definitely won’t be recommending Avance to anyone. I’ve had my appointment cancelled on me twice. First time said the doctor was busy and I’d have to fill out new paperwork and schedule with a new doctor. Tried again a month later, called and was told to fill out paperwork online and they’d call me to schedule. Spent the hour filling out all the paperwork but never got a call to schedule. Waited a week and a half. I finally called and they were apologetic, blamed it on them changing systems. Finally schedule my appointment and they call me 2 hours prior to my appointment to cancel AGAIN. I’m not worth their time but they sure are eager to waste mine. And they obviously can’t get their stuff together.