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Todd P

Do not, send your loved one here. It's a Medicare/Medicaid farm. TLDR Version - If your loved one is able to walk even somewhat with a walker or cane, your loved one will get more movement and ability to recover being at home, going around by themselves with at-home PT and OT coming to them. This place is not managed well enough for them to recover properly. Mostly its the food, we took my relative home after a week because it was ridiculously obvious they would not get better/stronger here. Lets recap: (I am going to call my loved one 'Patient' to make it hard to identify them.) Biggest problems, they don't actually pay attention to the Patient and their management philosophy isn't for recovery. This place needs a total management overhaul and programmatic fix, with reinvestment into the facility. Here is what I mean: In order to get stronger you need to A) Work your muscles B) Get enough nutrition, notably protein, to rebuild your muscles C) Get rest and care for your body to recover. Let's walk through each. A) I will give this place an A+, the PT's and OT's are absolutely on point and work them properly. However: Ba) Protein: Zero focus on proper calorie count or protein count. You need to get enough protein to grow muscles. We ended up bringing them protein shakes and protein bars to keep in the room to supplement the meals. I bet the actual 'meals' only provide 30-40g of protein a day, most likely half that. bb) Quality of Food: When my family talked to the head of nursing and discussed how terrible the food was, the head of nursing agreed and simply called it 'industry food'. All of the patients talk about how terrible the food is, it has zero taste, the chicken was like plastic, etc. The patients that come here are OLD and in order to gain muscle+fat to recover, Humans need to be EXCITED to eat. Instead, they dread it. Imagine that cycle, you're already weak enough to be sent here, so then they work you so your muscles are breaking down, but then you don't get good food to be able to recover, so by the time they work you out again your muscles are not growing and it becomes a spiral downward, getting smaller, weaker, worse, etc. Ca) Proper Care. First, the rooms have 'nurse call buttons'. My relative said it would sometimes take HOURS for someone to check on them. They hit the button at 3am one night and no one came until 7am. What if they fell? What if they were having troubles breathing or other emergencies? This also happened during the day where a call button was hit and it would take hours to respond. CaB) Proper Care 2: Also, did they EVER talk to the patient about proper timelines for recovery? Or treat the patient like they were adults at all? No. This patient has 100% their mental faculty and there was NEVER a discussion of, "After your first day assessment we think you need X amount of days of XYZ and we will begin tomorrow...etc." They are just 'doing' PT and OT daily with a misposh of routine and there doesn't seem to be a plan on how to get better. Cb) Attention to Detail - We got calls that 'Your relative has bedbug bites and is complaining about itching.' There are no bedbugs at the patients house. The patient was at the Hospital for a week before coming here with zero notes about bedbugs in the chart. If there was bedbugs, they came from this facility, but the Patient was like 'Why the heck did they say I have bedbugs? I have dry skin and have been asking for days for care for it." Cc) Philosophy is completely wrong. After the patient, my relative had been there for a week, we called and asked when they would be ready to come home. The answer we got? "It depends on how long their insurance will pay." The answer was not 'let me check their progress' or 'let me see how their health is' etc. It was all about Dollars, Dollars, Dollars. From top to bottom this place is not managed properly. I could go into more, but. Don't send your loved one here.

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Double Springs Baptist Church

I had a good visit. The facility is very nice and seems well maintained. The resident I visited has very positive remarks about the care he is receiving.

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Cindy Leonard

I would give this facility a solid 4.5. Overall, it was warm and welcoming. Special thanks to Ann and Hannah and Sandra (pt). Y'all went above and beyond. This facility is much better than most we have had experience with.I would just suggest to anyone with a loved one in a rehab to be present and speak up for your loved one! They need us to advocate for them!

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Rachel Thompson

The day shift staff was so welcoming. They all smiled when greeting you. The administrator seems very down to earth and he understands how hard nursing can be but also how rewarding. It felt like a family ran business. Has a very warm feeing ;)

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brianna chapman

this is the worst rehabs center they let my mom lay in piss an shit all day an night they take 45 plus minutes to hep get her out of bed they take forever when she pulls her call light. she showed minimal progress while being there. they tried discharging her 4 time i won every appeal an they still discharged her WITHOUT INFORMING US they have nurse that wear meta glasses( which are glasses where u record through ur eye level) an they take forever to answer phones the only good person there is Leslie so to anyone who thinks about this place choose a different one. also the whole facility smells like bodily fluids. they barley gave her showers an asked her to take one in the middle of the night while she was half asleep they do not take good care of patients at all